Cannot load model schema - Capacity operation failed with error code CapacityMissingOrBadState

[shahnavazkazi]

We are having a power BI report which connects to Azure SQL database thorugh DirectQuery and Azure application insights through M query. suddenly, it stopped refreshing and the error we get is as below. In Power BI desktop it's refreshing fine and also tried publishing it multiple times but to no avail. Also to be noted is, we tried publishing the same report in difference workplace and in that it is refreshing as expected. 

Please let us know what could be the remedial steps for this.

Cannot load model

Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please check the technical details for more information. If you contact support, please provide these details.

Underlying Error: Capacity operation failed with error code CapacityMissingOrBadState
Activity ID: 0223cb00-acf8-4bb1-99ff-ff8ae14ce279
Correlation ID: e279578d-a538-cd79-5adc-7c4406ac649e
Request ID: c57a37dd-6d6f-12f4-e1db-ad56858d99a4
Time: Mon Mar 04 2019 19:42:02 GMT+0530 (India Standard Time)
Version: 13.0.8730.115
Cluster URI: https://df-msit-scus-redirect.analysis.windows.net

Thanks,

Shahnavaz

[dmac412]

@shahnavazkazi  In my organization we have seen this error come up. It was related to our Power Bi embbeded sku being paused or shut off somehow. Hope that helps!

[v-frfei-msft]

Hi @shahnavazkazi ,

I cannot reproduce your issue here. I suggest to ask for help by creating support ticket here.

https://powerbi.microsoft.com/en-us/support/

Regards,

Frank