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fbrossard Member
Member

Cannot create a group within my PBI Pro Licence

Hi,

 

I've got Power BI Pro with O365 E5 and I can't create a new group see error message below:

"

Something went wrong.
Couldn't create the group
Please try again later or contact support. If you contact support, please provide these details.

ID d'activitécc143828-1630-40da-a3f4-2dda5d560388
ID de demande2c6c588b-ec5e-fcb0-9e0c-472f4d023c39
ID de corrélation4fef12d7-d5b5-cc16-f4a2-27cf4429fac4
Code d'état500
HeureMon Sep 19 2016 17:36:30 GMT+0200 (Romance Daylight Time)
Version13.0.1605.489
"
 
 
5 REPLIES 5
v-haibl-msft Super Contributor
Super Contributor

Re: Cannot create a group within my PBI Pro Licence

@fbrossard

 

Please make sure your account is Pro User now as below. One more thing, if you’re Microsoft vendor, you will not be able to create O365 Groups. But according to the URL provided above, it seems that you’re not.

Cannot create a group within my PBI Pro Licence_1.jpg

 

Best Regards,

Herbert

Tom_Delodder Frequent Visitor
Frequent Visitor

Re: Cannot create a group within my PBI Pro Licence

I'm getting the same error when trying to create a group.

 

However, i'm still a pro trial user, since our headquarter hasn't linked our licenses yet.

 

Is it normal I can't test this as long as I'm a pro trial user?

 

 

 

 

v-haibl-msft Super Contributor
Super Contributor

Re: Cannot create a group within my PBI Pro Licence

@Tom_Delodder

 

According to this document, after you have signed up for your free account, you can optionally choose to try Pro for free. You will have access to all of the Pro features for the duration of the trial.

 

Best Regards,

Herbert

Tom_Delodder Frequent Visitor
Frequent Visitor

Re: Cannot create a group within my PBI Pro Licence

@v-haibl-msft, thx for your reply.

 

I already activated the free pro trial which lasts 60 days, and I tried to add another user who also has the pro trial version to this group.

 

If you look at the documentation you added, you would expect that I should be able to create groups.

 

I was just wondering if the failing of creation of the group was due to the fact that we are on a pro trial version for now, or if this issue will persist when we got the pro licenses activated on our accounts.

Super User
Super User

Re: Cannot create a group within my PBI Pro Licence

@Tom_Delodder @fbrossard

I had this happen once. I used a different browser and was successful. Another time, I just had to wait a few days.

Sometimes the service can be persnickity.