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JonnieM Frequent Visitor
Frequent Visitor

Cannot add datasources in on-premises gateway

Previously I have been able to add, delete, and re-create datasources for the gateway via the 'Manage' Gateways' menu in the Power BI Service, but no longer.


When trying to add a new datasource, I get the following error message;



I have installed the latest gateway version, which seems to be working properly



Looking at the gateway logs, there are messages about TLS and the framework version. I have uninstalled the .NET framework, and reinstalled version 4.0, 4.5, and 4.6 in succession, but the error messages remain.






Community Support Team
Community Support Team

Re: Cannot add datasources in on-premises gateway

Hi @JonnieM,


Have you instlled the Teradata connector on your device? You could have a reference of the similar threads bleow which have been solved.


We could not register this data source for all gateway instances within this cluster


In addition, if you still have this issue, I suggest you could create a ticket in Power BI Support.(If you have Power BI Pro)


support ticket.PNG


Best Regards,


Community Support Team _ Cherry Gao
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