cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JonnieM Frequent Visitor
Frequent Visitor

Cannot add datasources in on-premises gateway

Previously I have been able to add, delete, and re-create datasources for the gateway via the 'Manage' Gateways' menu in the Power BI Service, but no longer.

 

When trying to add a new datasource, I get the following error message;

Capture.PNG

 

I have installed the latest gateway version, which seems to be working properly

Capture2.PNG

 

Looking at the gateway logs, there are messages about TLS and the framework version. I have uninstalled the .NET framework, and reinstalled version 4.0, 4.5, and 4.6 in succession, but the error messages remain.

 

 

 

 

 

1 REPLY 1
Community Support Team
Community Support Team

Re: Cannot add datasources in on-premises gateway

Hi @JonnieM,

 

Have you instlled the Teradata connector on your device? You could have a reference of the similar threads bleow which have been solved.

 

We could not register this data source for all gateway instances within this cluster

 

https://community.powerbi.com/t5/Service/Can-t-add-Oracle-data-source-to-gateway/td-p/324754

 

In addition, if you still have this issue, I suggest you could create a ticket in Power BI Support.(If you have Power BI Pro)

 

support ticket.PNG

 

Best Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.