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Albe
New Member

Cannot Sign Up

Hi All,

 

We have a customer that wants to sign up for Power BI pro, however we are unable to sign up to power BI as we are getting the error.

 

"We can't finish signing you up.

 

Your IT department has turned off signup for Microsoft Power BI.

Contact them to complete signup."

 

They do have a work domain, but they are not linked to office 365. I thought this error only occurs when the user accounts are being blocked from within office 365, but the domain is not linked to office 365. Also I thought office 365 was removed as a requirement for Power BI.

  

Any assistance would be appretiated.

 

Regards,

 

Al

1 ACCEPTED SOLUTION
v-qiuyu-msft
Community Support
Community Support

Hi @Albe,

 

Based on my research, the issue can be caused by that your organization's IT administrator has disabled self-service signup for Power BI. I would suggest you run the PowerShell command below to allow your existing users to sign up for Power BI:


Set-MsolCompanySettings -AllowAdHocSubscriptions $true

 

Reference:

Self-service signup disabled

How can I allow users to join my existing Office 365 tenant?

Unable to add Power BI to Office 365 partner subscription

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

3 REPLIES 3
v-qiuyu-msft
Community Support
Community Support

Hi @Albe,

 

Based on my research, the issue can be caused by that your organization's IT administrator has disabled self-service signup for Power BI. I would suggest you run the PowerShell command below to allow your existing users to sign up for Power BI:


Set-MsolCompanySettings -AllowAdHocSubscriptions $true

 

Reference:

Self-service signup disabled

How can I allow users to join my existing Office 365 tenant?

Unable to add Power BI to Office 365 partner subscription

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
BhaveshPatel
Community Champion
Community Champion

Can you please post this to issues section.

Thanks & Regards,
Bhavesh

Love the Self Service BI.
Please use the 'Mark as answer' link to mark a post that answers your question. If you find a reply helpful, please remember to give Kudos.

Types they provide at issues are not applicable. Service seems more relevant.

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