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Lemans53
New Member

Cannot Load model

This morning we are experiencing problems accessing any of our published PowerBI Dashboards (please see error message below) (UK Based)

PowerBI cannot load 071220 screenshot.PNG

 

 

 

 

 

Could someone please advise of when the service will be restored ?

 
1 ACCEPTED SOLUTION
venal
Memorable Member
Memorable Member

@Lemans53 

There was an outage happened yesterday and Product Group Team resolved the issue and removed the comments from the support page.

 

Please check and confirm the same.

 

If this post helps, then please consider Accept it as the solution to help the other members find it more
If this post was helpful may I ask you to mark it as solution and click on thumb symbol?

 

BR

venal.

View solution in original post

12 REPLIES 12
venal
Memorable Member
Memorable Member

@Lemans53 

There was an outage happened yesterday and Product Group Team resolved the issue and removed the comments from the support page.

 

Please check and confirm the same.

 

If this post helps, then please consider Accept it as the solution to help the other members find it more
If this post was helpful may I ask you to mark it as solution and click on thumb symbol?

 

BR

venal.

View solution in original post

I have the same problem"Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again".

I do not have any issue with the reports developed using import option in Power BI Desktop and published it to Power BI Service. I am getting this error for the reports developed using the "Direct Query" option after publishing it to service.  Please help me with this.

10246532
Frequent Visitor

Now reports are responding
Thanks
Havel a nice day
Luigi

Many thanks for the update - we are back up and running as you suggest

v-jayw-msft
Community Support
Community Support

Hi @Lemans53 ,

 

Thank you for your feedback, we have reported this situation to Microsoft, we will let you know as soon as there is any progress.

 

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.
davidsora
New Member

I have the same problem... (Portugal)

mikekennedy
Advocate I
Advocate I

I am receiving the same messages... 

It was gone for a while and now the error message is back .

 

 cannotloadmodel.png

Tad17
Solution Sage
Solution Sage

Vote for the idea here and accept this as the solution to get more votes: https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/39381916-service-outage-email-upd...

JonasHaggblom
Frequent Visitor

Have the same problem (Sweden). 

 

The information I got from https://powerbi.microsoft.com/en-us/support/ :

 

Power BI users in North Europe may experience issues viewing, refreshing, or publishing content, as a workaround, users can retry the relevant action. Mitigation applied have increased overall reliability and engineers are continuing to work on full recovery. Additional update will be provided soon.

Joe
Advocate II
Advocate II

we are experiencing the same problem . Cannot load model

10246532
Frequent Visitor

we are experiencing the same problem, this morning

sometimes the problem disappers, to reappera later

some users experienced some problems till 1/1/2020; I'm not sure it was the same problem 

 

bye

Luigi

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