Can't share report outside my organization

[amacgowa23]

In Power BI Service, when I try to share a report with a user outside my organization, I receive the error message below. The problem happens with different email addresses and has persisted for at least a few weeks, possibly always. Note that I am a Global Admin and have enabled external access for the tenant. External guest users can also edit and manage content in the organization. 

Something went wrong
Failed to send email to invite users. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: d2a34b4d-8ff9-444a-9a8c-f2ba8a2efa59
Request ID: d7f1639e-2299-a5d6-e762-31ac697d94de
Correlation ID: 53f9dbfb-d5a5-cb22-293f-dc5e875561e1
Status code: 400
Time: Tue Jun 18 2019 10:10:50 GMT-0400 (Eastern Daylight Time)
Version: 13.0.9775.203
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net

[v-lili6-msft · Accepted solution]

hi, @amacgowa23 

for external user sharing please go through this link

https://docs.microsoft.com/en-us/power-bi/service-admin-azure-ad-b2b

Regards,

Lin

[v-lili6-msft · Accepted solution]

hi, @amacgowa23 

for external user sharing please go through this link

https://docs.microsoft.com/en-us/power-bi/service-admin-azure-ad-b2b

Regards,

Lin

[amacgowa23 · Accepted solution]

Thanks @v-lili6-msft . This link explains well how to distribute Power BI content to external users as a global admin. 

However, even after making these changes, I was unable to distribute content. The article below explains further configuration changes to my organization's Azure tenant that were needed. Now it is working.

https://portal.azure.com/#blade/Microsoft_AAD_IAM/UsersManagementMenuBlade/UserSettings 

Select ‘Manage external collaboration settings’ under External Users. The field ‘Members can invite’ needs to be toggled on.

[v-lili6-msft]

hi, @amacgowa23 

It's pleasant that your problem has been solved,  

please accept the reply as solution, that way, other community members will easily find the solution when they get same issue.

Best Regards,

Lin