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jotapece
Helper I
Helper I

Can't see my Avatar in Power BI Service

Hello.

 

I have the most annoying problem: I can't set my avatar in Power Bi Service. Thats it's all.

 

I have set it up in My Account in portal.office.com, but when work and share my reports I only see the default avatar.


Any thoughts?

 

Thanks un advance.

 

 

1 ACCEPTED SOLUTION

Hi @v-shex-msft,

 

I am the admin of the site!

 

I was using only power BI (not any other products of Office 365) and searching I found that I have to set my exchange account.

 

Now the avatar shows up.

 

You must have a office outlook or exchange activate in order to have a custom avatar.

 

Thank you for your time.

 

Greetings.

View solution in original post

4 REPLIES 4
v-shex-msft
Community Support
Community Support

HI @jotapece,

 

How did you change the account avatar? Can you please provide more detail operations steps?
AFAIK, it has a delay when you change and enable to your office services.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @v-shex-msft

 

Here are the steps to change my account avatar:

 

1. I go to app.powerbi.com

 

1.png

 

2. I have no option there, so I go to office.com and then my account

 

2.png

 

3. Then I go to Personal Information and there is my avatar perfectly ok.

 

3.png

 

The delay is for weeks.... I try to set up again and I wait for weeks and I get the same results.

 

Thank you!

HI @jotapece,

 

In fact, I change my avatar yesterday and today it seems update avatar to all my service.(I update through: office -> 'my profile' -> 'upload a new photo')

5.PNG

If your operation haven't updated for a long time, I'd like to suggest you contact to your admin for this.

 

Regards,

Xiaoxin Sheng 

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @v-shex-msft,

 

I am the admin of the site!

 

I was using only power BI (not any other products of Office 365) and searching I found that I have to set my exchange account.

 

Now the avatar shows up.

 

You must have a office outlook or exchange activate in order to have a custom avatar.

 

Thank you for your time.

 

Greetings.

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