Can't display the visual once dashboard is shared

[Anonymous]

I have a report I uploaded to the Power BI Service, which I then shared with people outside of my organisation. When I view the reports online, everything works fine, but when the people I shared it with try to access it, they get a load of tiles like the attached images, and nothing works.

Anyone know why this is? I created a dummy account to investigate, and an example error message is attached as well.

All the best,

Will

[Seth_C_Bauer]

@Anonymous Other things to include: Depending on data source, the end users may need read access. I believe this could be achived via the UPN mapping.. haven't tested that though.

And the more likely. Either one of Ankit's suggestions or you need to make sure that if you are using any Pro features that the end users also have a Pro license.

[ankitpatira · Accepted solution]

@Anonymous error message isn't very clear expect it says something is wrong. You could try basic points to troubleshoot it.

Try sharing it with internal users and check if they can see everything.

I have come across this error few times when it works fine just after doing browser refresh.

Also check that RLS isn't enabled on the dataset.

You can also use send a frown option or create a support ticket with MS for them to look at.

[Anonymous]

Thanks Ankit!

Somehow, I had managed to create Admin and User Roles in the Row Level Security, with zero group members. I deleted these roles and the shared dashboard now works as intended!

Many thanks,

Will