Can't display the visual - not working for just 1 person

[Vilem]

Hello everybody,

once in a while somebody from our organizations has a problem with viewing a particular visual in a report.

The problem is, the person is the only one who has this visual "broken".

They get the "Can't display the visual" and in See more is following:

Couldn't load the data for this visual

Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 6a9f71a4-98e4-4d4a-952b-31269d988b49
Request ID: 35a4f7c1-cde3-acb1-08d3-14c1e2ffea2c
Correlation ID: 8f51f870-20e6-b18b-6e7b-6af55fa4ce78
Time: Mon Oct 19 2020 11:40:10 GMT+0200 (Central European Summer Time)
Service version: 13.0.14487.67
Client version: 2010.1.03355-train
Cluster URI:

If I re-do the visual it usually works for them. But I can't seem to understand, why only one person can't display a visual when it's all working for everybody else.

All other visuals are working for the person just fine.

Any advice on this?

Thank you!

Vilém

[ll9999]

Did any of the fixes work on this issue

Thank you

[v-shex-msft]

Hi @Vilem,

Do any special settings or policies apply to this user account? Has he viewed this content in the same tenant/network without any proxy enabled?  Please share more detailed information to help us clarify this scenario.

How to Get Your Question Answered Quickly 

Regards,

Xiaoxin Sheng

[collinq]

Hi @Vilem ,

First question - do they have a filter on perhaps on their version?  Try selecting "Reset to Default" and see if that does anything.

Second, have they tried in a different browser?

And then, are you using RLS or other security that doesn't allow this person to see this particular data and/or visual?  One way to test would be to create a new report with just that visual and publish it to the same workspace and see if that user can see it there.  Is there a gateway in use, if so, is it working and on?

After that, you probably need to have a network trace when that user tries to access it to make sure that the data is feeding all the way back to them.

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!