Can't connect to Xero

[kerrya]

I'm getting the following error when trying to connect to Xero - I've clicked "get it now" and entered the organisation nickname - then when I click next I get the error below, does anyone know how I can fix this?

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Activity IDc6f3c59f-e45d-4ddf-abad-b3ab0d537450

Request IDc62db873-74c4-a820-ed34-61fd5f6afac1

Correlation IDb8be8b15-3118-fd8f-8c12-b2aa229323cb

Status code500

TimeSun Dec 23 2018 08:52:09 GMT+1100 (Australian Eastern Daylight Time)

Version13.0.7683.188

Cluster URIhttps://wabi-australia-southeast-redirect.analysis.windows.net

[v-juanli-msft]

Hi @kerrya

I test with your names, but it shows no error.

From this article, it is said that you cannot connect to the same organisation multiple times, as it will affect the scheduled refresh.

Please check which situation you meet.

You may need clear the web browser cash, then reopen the Power BI.

Best Regards

Maggie

[v-juanli-msft]

Hi @kerrya

Please check article "how to connect to Xero", which step do you do then it shows an error?

Do you enter a nickname like stpe4, then clcik on "next", then the error occurs?

If so, which nickname do you enter?

Best Regards

Maggie

[kerrya]

Hi Maggie,

Yes it’s after I put in the nickname then hit next. I tried Black Line Australia Pty Ltd, Black Line Australia and BLR as nicknames, getting the same error each time.