Can't configure gateway.

[avnihajdini]

I have a trouble in Configuring On-Premise Gateway, it fails with the below error messages:

Failed to update gateway details. You may need to change the account the gateway runs under.
This request operation sent to net.pipe://localhost/powerbi/gatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

Server stack trace:
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.PowerBI.DataMovement.Pipeline.InternalContracts.IGatewayConfigurationService.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request, Int32 maxRetries)
at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request, Int32 maxRetries)

[avnihajdini]

HI Qiuyun Yu,

Thanks for the reply but still the problem existxs.

Here the step i take to configure the gateway. First of all our network use proxy. In the file 

C:\Program Files\On-premises data gateway\enterprisegatewayconfigurator.exe.config
C:\Program Files\On-premises data gateway\Microsoft.PowerBI.EnterpriseGateway.exe.config

I dont change anything. I let the parameter the way it is like this:

<system.net>
<defaultProxy useDefaultCredentials="true"/>
</system.net>
And because our proxy only allows ports 80 and 443 traffic we forced the gateway using HTTPS instead of direct TCP by modifing the Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config file from AutoDetect to Https.

I test the command "Test-NetConnection -ComputerName watchdog.servicebus.windows.net -Port 9350" in powershell and the paramter TcpTestSucceeded is true like this "TcpTestSucceeded:true".

any suggestions?

All the best 🙂

[v-qiuyu-msft]

Hi @avnihajdini,

1. Please try the latest on-premise data gateway. 

2. Please restart the on-premise data gateway service. From an admin command prompt, issue the following commands.

net stop PBIEgwService

 net start PBIEgwService

3. Please check detail error message from log files: https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot#tools-for-troubleshooting

Best Regards,
Qiuyun Yu

[v-qiuyu-msft]

Hi @avnihajdini,

Check if your environment needs the use of a proxy. If it does, please follow this article to configure proxy for on-premises data gateway : Configuring proxy settings for the on-premises data gateway.

Test if your firewall or proxy blocks connections to the Azure Service Bus following the instructions in this article: Troubleshooting the On-Premises Data Gateway.

Best Regards,
Qiuyun Yu