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Helper V
Helper V

Can't apply changes to my data sources in gateway, gateway is online

Had to remove a data connection in the gateway setup page as the data source had been changed. Now, when I added the new data source, I can't update the gateway connection settings anymore.


This is how the gateway connection page for one of my dataset looks like. All of my other reports use the same gateway and upon testing, all connections are working fine. But when I select the new source for the third item, I can't save the changes because the Apply button is disabled even after toggling Use a data gateway.



Community Support
Community Support

Hi @olimilo,


How did you add the new data source? And Have you remove the outdated data source in the gateway settings?

Untitled picture.png

Based  on my test,  apply will not become clickable until you change the data source box of the map:

Untitled picture1.png

Best Regards,

Dedmon Dai

Hi Dedmon,

I removed the outdated data source prior to adding the new one (they're completely different data sources). I installed an on-premises personal gateway (I already had an existing gateway) and I was able to update the settings on my existing gateway for some reason.

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