Can´t Sign Up, work domain used to have Office365 tenant but now we use exchange on premises

[lelopezm]

Hi everybody:
My work domain used to have a Office365 tenant but now we use exchange on premises with the same domain, so everytime i try to signup with mi work email it redirects me to a adfs page that no longer exists, nobody on it knows what happened to said tenant but it prevents me to sign up with my work email. I was wondering if there is a way to reset that and allow signups with my work domain.
Any help would be apreciated thanks

[v-qiuyu-msft]

Hi @lelopezm,

When you sign up Power BI service, you are essentially registering the domain of the company. Azure AD is set up to support the online users. Please check if the user get into the Azure Active AD. See: Azure Active Directory and Power BI.

If issue persists, please share the error message when you sign up the Power BI.

Best Regards,
Qiuyun Yu

[lelopezm]

Hi @v-qiuyu-msft:

The problem i am having is that our company tested some time ago Office 365 and after a merger we stoped that project and now use Exchange for our corporate mail, there was some adfs set up by the Office 365 admin but everyone at that project move to other companies and currently nobody supports that service or knows how it worked.

Everytime i try to signup this message apear first

The i click sign with that ID and this happens

From other threads i get the idea that for Microsoft the domain mibanco.com.pe still is registered at a Office 365 tenant and as such redirects to the adfs server, but for my company that service was long shut down and since no one ever wanted to use Power Bi nobody cared to raise this issue.

I was wondering is there a way to deregister the domain from Office 365, if there is can you point me to the process

thank you

[lelopezm]

Hi @v-qiuyu-msft:

I was wondering is there anyway of removing the domain from 0365 as commented on other threads, whats the process to follow so we can do that?

Regards

[v-qiuyu-msft]

Hi @lelopezm,

I'm not aware of this process actually. I would suggest you create a support ticket to get dedicated support at the end of this site.

Best Regards,
Qiuyun Yu