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webportal Member
Member

Can't Share outside my organization

Hello,

 

I have shared a dashboard to other Power BI Pro users outside my organization.

However, they don't see it in their account.

The notification email is being sent correctly.

 

The attached image is displayed:

Capturar.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
Super User
Super User

Re: Can't Share outside my organization

I can confirm that if you share a Dashboard, Report or App with an external user, they will not see it in their Power BI space.

They will ONLY be able to access it via the link in the email.
This is a current limitation but that is how it currently works.
The only thing that I suggest is to share if via an App, because when the external user clicks on the link, they can navigate back to the Apps if more than one external app has been shared with them.


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"Proud to be a Datanaut!"
11 REPLIES 11
Community Support Team
Community Support Team

Re: Can't Share outside my organization

Hi @webportal

 

It seems that the owner has removed the access to this dashboard. 

 

Please check if you have removed the access of the dashboard to the user outside your organization accidentally.

 

Untitled.png

 

Best Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
webportal Member
Member

Re: Can't Share outside my organization

Hi @v-piga-msft

 

 

Thanks, but that isn't the case.
The dashboard and report has been properly shared.
Just no access.
I'm supposed to be able to share dashboards and reports with other PBI outside my domain, correct?

Re: Can't Share outside my organization

Hi @webportal, You can only share outside your organization if you have this feature enabled inside of your admin portal. Under the Tenant settings your Power BI admin will have the ability to Share content with External users.

 

ExternalUsers.png

 

This setting shown above will determine the ability to share content with external users.

 

Hope this helps!

Highlighted
webportal Member
Member

Re: Can't Share outside my organization

@richardlhughes

 

thank you so much.

 

I believe I have that configuration right:

 

Capturar.JPG

 

But still no go.

Re: Can't Share outside my organization

Do you have Role Level Security on the report you are trying to share?

 

Also, you might try sending a user the direct link to the report to see if this helps if not already.

 

Here is the information on sharing content with people outside your organization:

https://docs.microsoft.com/en-us/power-bi/service-share-dashboards#share-a-dashboard-or-report-with-...

 

Might check to ensure the dataset is shared as well:

https://docs.microsoft.com/en-us/power-bi/service-share-dashboards#troubleshoot-sharing

 

webportal Member
Member

Re: Can't Share outside my organization

Hi,
The direct link works, but nothing is shown in PBI service side menu.

Re: Can't Share outside my organization

I know if you share inside the organization the shared content shows in the Personal Workspace. However, I cannot confirm on outside the organization content.

Super User
Super User

Re: Can't Share outside my organization

I can confirm that if you share a Dashboard, Report or App with an external user, they will not see it in their Power BI space.

They will ONLY be able to access it via the link in the email.
This is a current limitation but that is how it currently works.
The only thing that I suggest is to share if via an App, because when the external user clicks on the link, they can navigate back to the Apps if more than one external app has been shared with them.


Did I answer your question? Mark my post as a solution!

"Proud to be a Datanaut!"
webportal Member
Member

Re: Can't Share outside my organization

Hi @GilbertQ

 

Ok, I understand it is a limitation. We can work with the URL, no problem.

 

Thank you for your support!