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AndrewDang
Helper IV
Helper IV

Can not sign up for Power BI with Microsoft personal account

Hello all;

 

Please help me with this issue that I have been trying to troubleshoot in the past two weeks or so.  I had signed up for a Microsoft personal account using my work email address by mistake.  When i am trying to sign up for a new Power BI account using the same email address, it detects that i have an account associated with this email address already; hence it redirects me to the sign - in page.  I could sign in to my Microsoft personal account (associated with my work email address) but i could not get to the Work or School account.  I could not sign up for Power BI account because of this. 

 

I have tried to contact the Power BI Desktop Feedback group but the conversation has not gone anywhere yet.  Please help me if you have tips/tricks to troubleshoot this.

 

Thanks in advance for your help.

Andrew

 

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