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Frequent Visitor
Posts: 6
Registered: ‎12-14-2018

[Bug] App publish email redirects user to blank screen

When publishing an App to a new user, the user will then receive an email. The user will receive a link looking something like this: https://azure.microsoft.com/email/?destination=https%3A%2F%2Fapp.powerbi.com%2F%2FRedirect%3Faction%...>

 

When clicking on this link, the user gets redirected to a blank screen, ultimately ending up at simply "app.powerbi.com". 

 

It should be noted that the same thing happens when copying the link that is given to you after publishing an app, e.g. https://app.powerbi.com/Redirect?action=OpenApp&appId=<appId>&ctid=<ctid>

 

If I give the user the app url, it works, e.g.:

https://app.powerbi.com/groups/me/apps/<appId>/dashboards/<dashboardId>?ctid=<ctid>

 

So it seems these "Redirect" URLs are just not working.

Community Support Team
Posts: 1,986
Registered: ‎07-10-2018

Re: [Bug] App publish email redirects user to blank screen

Hi @josephlamartina,

 

Based on my test using Chrome and MS edge , I cannot reproduce your issue here. I tried all the three kinds of links. All of them worked well for me. What kind of browser did you use? Could you please try to clean the cache and try again?

 

Regards,

Frank

 

 

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Frequent Visitor
Posts: 6
Registered: ‎12-14-2018

Re: [Bug] App publish email redirects user to blank screen

I've submitted a support ticket where they had me in try in Chrome, Firefox, Edge, and IE. I sent a fiddler trace so hopefully they can help track down the issue.

 

Only IE worked. Clearing the cache and using a private session both did not resolve the issue.

Community Support Team
Posts: 1,986
Registered: ‎07-10-2018

Re: [Bug] App publish email redirects user to blank screen

Hi @josephlamartina,

 

Has your issue been solved?

 

Regards,

Frank

Community Support Team _ Frank
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.