Bubbles on map not displayed on mobile browsers

[simospa]

I developed an app with a map and bubbles. I set the filter to every city and, if I open it on PowerBi desktop it works correctly (when opened, I see the map with the bubbles).

When published to cloud, it works too.

If I create an embed code, and I try to open it via mobile browser (Safari, but I tried with Chrome for Android), the map has not the bubbles displayed: I need to select the cities on a filter to see it.

By pc, it works on Google Chrome but it doesn't work on Firefox and IE.

Please can you help me to solve it?

Thank you in advance!

Simone

[v-piga-msft]

Hi @simospa,

Have you solved your problem?

If you have solved, please always accept the replies making sense as solution to your question so that people who may have the same question can get the solution directly.

If you still need help, please share a dummy pbix file which can reproduce the scenario, so that we can help further investigate on it? You can upload it to OneDrive and post the link here. Do mask sensitive data before uploading.)

Best Regards,

Cherry

[v-piga-msft]

Hi @simospa,

If I understand your scenario correctly that you create a map visual with bubbles in Power BI Desktop and it works fine. When you publish the report to power bi service, it still work fine. 

However, when you create the embed code by Publish to web, the url works on Google Chrome but it doesn't work on Firefox and IE by PC. In addition, the map visual won't display the bubbles until you select the cities on a filter via mobile browser .

If it is, by my tests with the Power BI Desktop (Version: 2.65.5313.701 64-bit (December 2018)), it seems that the map works as expected in IE broswer (Version:11.134.17763.0).

If it is convenient, could you a dummy pbix file which can reproduce the scenario, so that we can help further investigate on it? You can upload it to OneDrive or Dropbox and post the link here. Do mask sensitive data before uploading.)

Best Regards,

Cherry