Bookmark navigation in the service does not work

[Sergiy]

Bookmark navigation in the service does not work anymore if a URL is entered directly to the URL address field of a browser.
On 2/26/2020 something got broken. Till then everything worked as it should.

To reproduce the issue, do the following.

1. Publish the report I provided.
https://www.dropbox.com/s/c57refjz3o9dk9w/BookmarkNavigation.pbix?dl=0

2. Open a report in Power BI service.
3. Click on "Bookmark1" button visual of the report.
4. You'll be navigated to the corresponding bookmark. The URL address in the URL box will change. In my case the URL will be:
https://app.powerbi.com/groups/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/reports/xxxxxxxx-xxxx-xxxx-xxxx-...

5. Click on the URL address field and copy the displayed URL.
6. Create a new tab in your browser and paste previously copied link to the URL address field of the newly created tab. Press Enter to follow the link.
7. When the navigation is complete, we can witness that the URL address in the URL box changed its value. It became shorter. In my case the URL shown in the URL box will be:
https://app.powerbi.com/groups/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/reports/xxxxxxxx-xxxx-xxxx-xxxx-...

Can someone confirm the issues?
I submitted a ticket to Microsoft Support

[curhey]

I am pleased to report the issue appears to be resolved for my tenant - thank you @v-easonf-msft for your help. 

[v-easonf-msft · Accepted solution]

Hi ， @curhey 

You are welcome.It's pleasant that your problem has been solved.

Please mark the helpful replies or your reply as Answered to close this thread.

Best Regards,
Community Support Team _ Eason

[curhey]

Hi @Sergiy - I am having a similar issue. I have links within a Power BI App that are pointed to reports with specific bookmarks. A user came to me yesterday saying that the links weren't working correctly. After investigating, the bookmark GUID portion of the URL would drop and simply display the report in the default state.

I tried updating the app, adding a new link to the app, and accessing the URL from a new browser, but none of these corrective actions worked. 

Hi @v-easonf-msft  - do you have an approximate fix time for this issue? My tenant is located in West US (California).

Thank you for your help to resolving this issue quickly.

[v-easonf-msft]

Hi, @curhey 

I don’t have much information, I only know that the problem was resolved for  APAC / EUR.

In other regions  ,it still need a few days to wait this fix deployed.

Best Regards,
Community Support Team _ Eason

[curhey]

Thanks @v-easonf-msft for your help. I will wait for the links to work correctly, hopefully in the next couple of days.

[Greg_Deckler]

I cannot confirm how it worked previously but I can confirm that you cannot navigate directly to a bookmark URL as you describe. It appears that it drops the ?bookmarkGuid= portion of the URL.

[Sergiy]

I've used the technique of navigating directly to a bookmark URL a lot. Now this functionality is abandoned. What will be dropped next? It's very disappointing 😞

[Greg_Deckler]

All hope is not lost. I would report this as an issue. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[Sergiy]

Thank you Greg.

I created a ticket. I'll let you know of the result.

[v-easonf-msft]

Hi , @Sergiy 

This issue has been fixed in the internal environment. But updating to PROD still takes a while.

Can you tell me  your tenant location?So that I can get an approximate fix date.

Best Regards,
Community Support Team _ Eason

[Sergiy]

Hi, @v-easonf-msft

Power BI service -> Help & Support -> About Power BI I see the following:

Your data is stored in: West US 2 (West US 2)

Thank you for good news!

[v-easonf-msft]

Hi , @Sergiy 

From what I get now：The flight causing this issue is going to be turned off world wide soon but it needs to follow safe deployment process.West-us should be soon .Please check it  maybe next week if this is resolved.

I will continue to do further research on this.

Best Regards,
Community Support Team _ Eason

[Sergiy]

Hi @v-easonf-msft ,

Thank you for the update. Please keep us informed.

[v-easonf-msft]

Hi ,  @Sergiy 

Please check  if the issue is resolved?

Best Regards,
Community Support Team _ Eason

[Sergiy]

Hi @v-easonf-msft ,

Indeed, the issue is fixed! Thank you very much, you are really helpfull 🙂

(I haven't got any news from support engineer that works on my ticket - 120022622002297)

Do you know if this issue is resolved worldwide?

[Sergiy]

@v-easonf-msft 

On March, 2 2020 the issue was resolved. Today, on March, 28 2020 the same issue is back again. I would be very grateful if you took care of it once more.

[curhey]

This is also not working for me as well, same issue as before.

[v-easonf-msft]

Hi, @curhey 

Yes, the problem does happen again.

I'm sorry, the currently known information is that it may not be fixed until April 20 at the earliest.

You can keep an eye on this post.

https://community.powerbi.com/t5/Service/Bookmarks-navigation-is-not-working-again/td-p/971906

Best Regards,
Community Support Team _ Eason

[Sergiy]

Hi, @v-easonf-msft 

---

@v-easonf-msft wrote:

I'm sorry, the currently known information is that it may not be fixed until April 20 at the earliest.

---

In April the issue wasn't fixed. I waited till the next Power BI release was rolled out. Today is May, 7. Unfortunately, the issue hasn't been fixed yet.

We are terribly suffering from this nuisance. It's been nearly 6 weeks that we can't use bookmarks to the full.

Could you please shed light on what is going on? Will this bug ever be fixed?

[v-easonf-msft]

Hi, @Sergiy 

Sorry, It has not been deployed yet and the plan has been delayed.

Best Regards,
Community Support Team _ Eason