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Post Patron
Post Patron

AzureBlobs failed to get the response



Help, my dataflow has stopped refreshing due to:
AzureBlobs failed to get the response

What could be the cause of this issue??

Advocate I
Advocate I

Hi All,


We recently faced this issue wrt dataflow refresh and created a high severity support ticket with Microsoft since it was affecting 1000+ users in our company.


Upon investigating and troubleshooting we figured out that the gateway/ VMs were not able to access few IPs.


Please find the below response from the support team:-


" Just wanted to share latest update received from Product team and they wanted you to test some ip’s using Telnet or ping command on gateway installed server machine:-


The gateway logs clearly show an inability to connect to


Since "Ping" is not ubiquitous any more, you can test connectivity by using telnet. A web page that explains how to do this is here:


From the Gateway machine, attempt to make a telnet connection to port 443 on each of these hosts:



Troubleshoot the gateway as suggested above and ask your Network admin team to whitelist IPs. This resolved the issue for me.





Advocate I
Advocate I

is there any solution to this?

Community Support
Community Support

Hi @Coan7 ,


Powerbi data flows may use some azure services that we did not previously need to expose for On-Premise gateway servers.

In these types of errors ,the suggestion would be to raise a Support Request with Microsoft, so we can perform a more in depth Troubleshooting to understand exactly what is going on with the issue you are currently facing. If you have a Pro account it is free. 



Best Regards,
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Super User
Super User


Please check out this article :


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I have this issue when refreshing DATAFLOWS.

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