AzureBlobs failed to get the response

Coan7 · ‎10-06-2020

Hi,

Help, my dataflow has stopped refreshing due to:
AzureBlobs failed to get the response

What could be the cause of this issue??

Harish12137 · ‎08-30-2021

Hi All,

We recently faced this issue wrt dataflow refresh and created a high severity support ticket with Microsoft since it was affecting 1000+ users in our company.

Upon investigating and troubleshooting we figured out that the gateway/ VMs were not able to access few IPs.

Please find the below response from the support team:-

" Just wanted to share latest update received from Product team and they wanted you to test some ip’s using Telnet or ping command on gateway installed server machine:-

The gateway logs clearly show an inability to connect to https://wabieurnorbcdsa.blob.core.windows.net/

Since "Ping" is not ubiquitous any more, you can test connectivity by using telnet. A web page that explains how to do this is here: https://support.n4l.co.nz/s/article/How-to-use-Telnet-to-Check-the-Status-of-Ports

From the Gateway machine, attempt to make a telnet connection to port 443 on each of these hosts:

wabieurnorbcdsa.blob.core.windows.net
20.60.40.69
20.60.40.100
20.60.40.132"

Troubleshoot the gateway as suggested above and ask your Network admin team to whitelist IPs. This resolved the issue for me.

Harish12137 · ‎08-25-2021

is there any solution to this?

V-lianl-msft · ‎10-08-2020

Hi @Coan7 ,

Powerbi data flows may use some azure services that we did not previously need to expose for On-Premise gateway servers.

In these types of errors ,the suggestion would be to raise a Support Request with Microsoft, so we can perform a more in depth Troubleshooting to understand exactly what is going on with the issue you are currently facing. If you have a Pro account it is free.

https://powerbi.microsoft.com/en-us/support/

Best Regards,
Liang
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