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Coan7
Post Patron
Post Patron

AzureBlobs failed to get the response

Hi,

 

Help, my dataflow has stopped refreshing due to:
AzureBlobs failed to get the response

What could be the cause of this issue??

6 REPLIES 6
Harish12137
Advocate I
Advocate I

Hi All,

 

We recently faced this issue wrt dataflow refresh and created a high severity support ticket with Microsoft since it was affecting 1000+ users in our company.

 

Upon investigating and troubleshooting we figured out that the gateway/ VMs were not able to access few IPs.

 

Please find the below response from the support team:-

 

" Just wanted to share latest update received from Product team and they wanted you to test some ip’s using Telnet or ping command on gateway installed server machine:-

 

The gateway logs clearly show an inability to connect to https://wabieurnorbcdsa.blob.core.windows.net/

 

Since "Ping" is not ubiquitous any more, you can test connectivity by using telnet. A web page that explains how to do this is here: https://support.n4l.co.nz/s/article/How-to-use-Telnet-to-Check-the-Status-of-Ports

 

From the Gateway machine, attempt to make a telnet connection to port 443 on each of these hosts:

 

  • wabieurnorbcdsa.blob.core.windows.net
  • 20.60.40.69
  • 20.60.40.100
  • 20.60.40.132"

Troubleshoot the gateway as suggested above and ask your Network admin team to whitelist IPs. This resolved the issue for me.

Harish12137_0-1630336085196.png

 

 

 

Harish12137
Advocate I
Advocate I

is there any solution to this?

V-lianl-msft
Community Support
Community Support

Hi @Coan7 ,

 

Powerbi data flows may use some azure services that we did not previously need to expose for On-Premise gateway servers.

In these types of errors ,the suggestion would be to raise a Support Request with Microsoft, so we can perform a more in depth Troubleshooting to understand exactly what is going on with the issue you are currently facing. If you have a Pro account it is free.

https://powerbi.microsoft.com/en-us/support/ 

Support_Ticket.gif

 

Best Regards,
Liang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Fowmy
Super User
Super User

@Coan7 

Please check out this article : https://community.powerbi.com/t5/Desktop/Unable-to-connect-Azure-Blob-Storage/td-p/183001

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I have this issue when refreshing DATAFLOWS.

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