Auto Refresh Stuck at Original Interval

[bryker]

I have a page set to auto refresh every 5 minutes.  However, after publishing it (many, many times) once I open it in Teams or at app.powerbi.com, it shows its next refresh is in 30 minutes.

And it was set at 30 minutes, once.  And was published that way, multiple times.

But now, after changing it in PBI Desktop to 5 (and to 6, and to 4, just to see if I can get the published form to reflect any change), it remains stuck at the original 30 minutes once it's published.

I do also see other things that don't seem to update after publish--like a drop-down slicer that is now single-select in PBI Desktop, but once published still show online as multi-select. 

Yet other things (new columns in tables, new conditional formatting) do seem to get honored after publishing.

Any ideas on this?  Thanks.

[ChrisE15890c]

I have seen this same behavior and it is defenitely a bug with the desktop version. I have the latest build of Power BI Desktop - 2.96.901.0 64-bit (August 2021)

Here are the steps to reproduce and BTW their are no restrictions of any kind on the desktop only the service in regards to capacity so any refresh interval whether fixed or change based should be configurable on the desktop.

1. Change the setting from 30 minutes to 5 minutes. Click Save and then select a different page and then come back to this page. Value is reset to 30 minutes.

2. Change the setting to 5 minutes, click Save, exit Power BI Desktop but select cancel when prompted to Save again. Come back into Power BI Desktop and the 5 minute change still shows.

3. Change to a different page and come back to this page and it has again reset to 30 minutes.

So if you publish the 30 minute setting is what gets published since you have to save before you can publish the report.

Thanks

Chris

[v-xulin-mstf]

Hi @bryker,

Here is the restrictions on refresh intervals.

Please check the type of the workspace where the dataset is located.

Hope it helps.

Best Regards,

Link

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[bryker]

This morning, I deleted the report from app.powerbi.com.  And its dataset.

Published it anew--no warning about replacement, since it was now gone from the server--and it still has a 30-minute refresh interval once published.

Demonic.

[_sfrost]

@bryker did you publish it with a different name and try?

[bryker]

Yeah, I did.  No change--stuck at a 30-minute refresh rate, even under a completely new name.

I think this is a thing where you have to be a Premium User to get a refresh rate more frequent than 30 minutes.  😞  Bummer.

[v-xulin-mstf]

Hi @bryker,

Sorry, just trying to help you troubleshoot human error.

You can summit a support ticket for help.

Best Regards,

Link

[bryker]

Good idea.  Cleared the cache (I was today years old when I found out you could do this), refreshed locally in PBI Desktop, then re-published.

Refreshed the report in Teams and still shows that the next refresh is in 30 minutes.

Seriously, I don't get this.  It's continually throwing my past in my face.

[_sfrost]

@bryker 

Try clearing the cache in Power BI Desktop and refresh once before publishing it to service and see if that helps!

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