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Access to the path ... is denied (POWER BI SERVICE)

Hello everyone


I've installed the Gateway (default mode) in a server.

After setting up all the fonts, as I try to update the data, I receive the following message:


Access to the path '\\xf-uo\bl\dados\Gestão\Power BI\Produtos\d_Produtos.xlsx' is denied.


The server hasn't Office installed.


Could anyone help? How can I solve this problem?

Community Support
Community Support

Hi, @nasatto ,

Please run the Power BI desktop as administrator, and ensure the user who run the desktop has full control on the C:\Users\Heymana\AppData\Local\Microsoft\Power BI Desktop\ file. 


Also please check if there is a virus protection software installed on the same machine. If it does, could you try instructing the virus protection software on that computer to ignore the "C:\Users\Heymana\AppData\Local\Microsoft\Power BI Desktop" directory?



Best Regards,
Community Support Team _ Yalan Wu
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