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jiriteach Frequent Visitor
Frequent Visitor

Accept or Activate PowerBI Pro Trial Loading Screen?

Hi - When I logged into PowerBI I recieved a message to accept/activate a trial for PowerBI Pro. When I clicked accept/activate - I get taken to a loading screen which seems to just keep loading.

 

I've tried all browsers (IE, Firefox, Chrome and Safari) and get this loading screen.

 

Screen Shot 2017-08-21 at 12.42.49 PM.png

 

Can anyone help please? How do I activate the trial for 365 days?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Power BI Team Ajay
Power BI Team

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

Hi guys,

We are aware of this issue and we are actively pushing out a fix in this week. 

Senior Program Manager,
Power BI, Microsoft.
9 REPLIES 9
Super User
Super User

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

Hi @jiriteach

 

Have you tried clicking on the links in the bar on the left hand side?

 

Also possibly try and load it from an Incognito Window if you are using Chrome and see if that works?


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jiriteach Frequent Visitor
Frequent Visitor

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

Thanks. Just tried and no luck.

 

Still getting the loading screen. Have tried multiple machines, browsers and internet connections.

Any others ideas? Happy to provide my username for someone to look into this.

 

Thanks

Moderator v-sihou-msft
Moderator

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

@jiriteach

 

It seems to be same issue here.

 

Please provide your username (email address), we will send it to product team, check your eligibility and re-send your notification. 

 

Regards,

jiriteach Frequent Visitor
Frequent Visitor

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

Thanks and yes that looks like exactly the same issue.

My username is - jithen_singh@eagle.co.nz 

 

Cheers

Moderator v-sihou-msft
Moderator

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

@jiriteach

 

Please use this link to activate extended pro trial and confirm when it is done, this link is temporarily active only.

 

Regards,

jiriteach Frequent Visitor
Frequent Visitor

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

@v-sihou-msft

 

Thanks - This takes me to https://app.powerbi.com/groups/me/accept2017protrial and same issue.

Page just loads with the PowerBI loading screen. Similar to my screenshot.

 

Screen Shot 2017-08-24 at 2.38.28 PM.png

 

Any other ideas?


Thanks

Power BI Team Ajay
Power BI Team

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

Hi guys,

We are aware of this issue and we are actively pushing out a fix in this week. 

Senior Program Manager,
Power BI, Microsoft.
Highlighted
jiriteach Frequent Visitor
Frequent Visitor

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

Thanks - Please let us know when the fix has been rolled out and I'll try again.

 

Cheers

jiriteach Frequent Visitor
Frequent Visitor

Re: Accept or Activate PowerBI Pro Trial Loading Screen?

I just tried again with the link provided in this thread and the extended trial has been activated successfully.

Thanks for the help on this team.

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