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baraea
Regular Visitor

power bi desktop may 2022 will not launch

Hi,

I was having issues with January 2022 version of Power BI Desktop customized for RS. When I tried to launch i would see error "Cannot invoke on webview2 web browser in its current state"

After several reading online, I decided to upgrade to the latest version May 2022. Now when I try to open Power BI Desktop, It does not launch at all.

 

Has anyone experienced this? Any help would be appreciated

 

Regards,

1 ACCEPTED SOLUTION
v-luwang-msft
Community Support
Community Support

Hi @baraea ,

try below steps:

1. Press Win + R and type: services.msc
2. Check if you have BitLocker Enablement Tool Service and Bit Locker Drive Encryptation Service running.
3. If you have both, you should ask to the IT team that disable the BitLocker Enablement Tool.

refer:

https://community.powerbi.com/t5/Desktop/Unable-to-open-Power-BI-Desktop/m-p/2143620 

 

And you could test to uninstall your desktop again, but this time please delete content in the following path: C:\Users\yourusername\AppData\Local\Microsoft\Power BI Desktop
Then, reinstall this application with "Run as administrator"

refer:

https://community.powerbi.com/t5/Desktop/Unable-to-open-Power-BI-Desktop/m-p/2143620 

 

Did I answer your question? Mark my post as a solution!


Best Regards

Lucien

View solution in original post

6 REPLIES 6
v-luwang-msft
Community Support
Community Support

Hi @baraea ,


Has your problem been solved, if so, please consider Accept a correct reply as the solution or share your own solution to help others find it.

Best Regards
Lucien

v-luwang-msft
Community Support
Community Support

Hi @baraea ,

try below steps:

1. Press Win + R and type: services.msc
2. Check if you have BitLocker Enablement Tool Service and Bit Locker Drive Encryptation Service running.
3. If you have both, you should ask to the IT team that disable the BitLocker Enablement Tool.

refer:

https://community.powerbi.com/t5/Desktop/Unable-to-open-Power-BI-Desktop/m-p/2143620 

 

And you could test to uninstall your desktop again, but this time please delete content in the following path: C:\Users\yourusername\AppData\Local\Microsoft\Power BI Desktop
Then, reinstall this application with "Run as administrator"

refer:

https://community.powerbi.com/t5/Desktop/Unable-to-open-Power-BI-Desktop/m-p/2143620 

 

Did I answer your question? Mark my post as a solution!


Best Regards

Lucien

Hi Lucien,

I dont have the bit lockers shown so considering the other option; do i delete the Power BI Desktop folder in this path or just some files? Can u specify what to delete please

C:\Users\yourusername\AppData\Local\Microsoft\Power BI Desktop

 

regards,

Hi @baraea ,

I apologise for not expressing myself clearly.Delete the Power BI Desktop folder in this path.

 

 

Best Regards

Lucien

baraea
Regular Visitor

@josef78 Only MS Edge WebView2 Runtime

josef78
Memorable Member
Memorable Member

do you have installed latest Edge browser (or WebView2 runtime) on this machine?

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