I've a problem with On-premises data gateway. I install a gateway to configure Power BI report scheduled refresh. When I install a gateway for the first time, it works. But the next day, when I start Gateway app, it writes : "YOUR-GATEWAY" is configured correctly but is unreachable due to local network.
It writes "Gateway is unable to connect to the Internet. Please check your configuration."
But sometimes, when I restart my computer, my gateway works.
I don't know how to fix that problem. I check every subject in the Internet about that problem, but nothing work.
Any ideas ?
See below the details of the error :
EnterpriseGatewayConfigurator.exe Error: 0 : Gateway service health check Network failed with error : System.IO.IOException: Le périphérique n’est pas prêt.
à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
à System.IO.FileStream.get_Length()
à Microsoft.PowerBI.DataMovement.Pipeline.Common.RotatableFileStream.RotateIfNeeded()
à Microsoft.PowerBI.DataMovement.Pipeline.Common.Diagnostics.RotatableFileTraceListener.TraceToFile(Action a)
à System.Diagnostics.TraceSource.TraceEvent(TraceEventType eventType, Int32 id, String message)
à Microsoft.PowerBI.DataMovement.Pipeline.GatewayPipelineTelemetry.TraceSourceTracingService.TraceInternal(TraceEventType eventType, String message, String sourceId)
à Microsoft.PowerBI.DataMovement.Pipeline.Diagnostics.Internal.TraceSourceBase`1.TraceError(String format, Object[] args)
à Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.HealthCheck.NetworkCheck.WebRequestCheck()
à Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.HealthCheck.NetworkCheck.<>c.<Run>b__5_0()
à Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.HealthCheck.HealthCheckAction.Run(Func`1 checkMethod)
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpclient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Error: 0 : Failed to stop/start Gateway NT Service with error: System.InvalidOperationException: Impossible d'arrêter le service PbiEgwService sur l'ordinateur'.'. ---> System.ComponentModel.Win32Exception: Le service ne peut pas accepter des commandes en ce moment
--- Fin de la trace de la pile d'exception interne ---
à System.ServiceProcess.ServiceController.Stop()
à Microsoft.PowerBI.DataMovement.GatewayCommon.SelfServiceTools.RestartGatewayServiceTool.Execute(String serviceName).
EnterpriseGatewayConfigurator.exe Error: 0 : Exception: Microsoft.PowerBI.DataMovement.GatewayCommon.RestartGatewayException: Échec de l'arrêt/du démarrage du service de passerelle. ---> System.InvalidOperationException: Impossible d'arrêter le service PbiEgwService sur l'ordinateur'.'. ---> System.ComponentModel.Win32Exception: Le service ne peut pas accepter des commandes en ce moment
--- Fin de la trace de la pile d'exception interne ---
à System.ServiceProcess.ServiceController.Stop()
à Microsoft.PowerBI.DataMovement.GatewayCommon.SelfServiceTools.RestartGatewayServiceTool.Execute(String serviceName)
--- Fin de la trace de la pile d'exception interne ---
à Microsoft.PowerBI.DataMovement.GatewayCommon.SelfServiceTools.RestartGatewayServiceTool.Execute(String serviceName)
à Microsoft.PowerBI.DataMovement.GatewayUiCommon.WizardAggregatedViewModel.ExecuteFunctionWithSpinner(Action action)
à Microsoft.PowerBI.DataMovement.GatewayUiCommon.WizardAggregatedViewModel.<get_RestartGatewayCommand>b__142_0(Object param)
à Microsoft.PowerBI.DataMovement.GatewayUiCommon.RelayCommand.<>c__DisplayClass19_0.<Execute>b__0()
EnterpriseGatewayConfigurator.exe Information: 0 : Update checks
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Checking for PbiEgwService
EnterpriseGatewayConfigurator.exe Information: 0 : Fetch state for PbiEgwService
EnterpriseGatewayConfigurator.exe Information: 0 : Service state: Running
EnterpriseGatewayConfigurator.exe Error: 0 : Gateway service health check Network failed with error : System.IO.IOException: Le périphérique n’est pas prêt.
à System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
à System.IO.FileStream.get_Length()
à Microsoft.PowerBI.DataMovement.Pipeline.Common.RotatableFileStream.RotateIfNeeded()
à Microsoft.PowerBI.DataMovement.Pipeline.Common.Diagnostics.RotatableFileTraceListener.TraceToFile(Action a)
à System.Diagnostics.TraceSource.TraceEvent(TraceEventType eventType, Int32 id, String message)
à Microsoft.PowerBI.DataMovement.Pipeline.GatewayPipelineTelemetry.TraceSourceTracingService.TraceInternal(TraceEventType eventType, String message, String sourceId)
à Microsoft.PowerBI.DataMovement.Pipeline.Diagnostics.Internal.TraceSourceBase`1.TraceError(String format, Object[] args)
à Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.HealthCheck.NetworkCheck.WebRequestCheck()
à Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.HealthCheck.NetworkCheck.<>c.<Run>b__5_0()
à Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.HealthCheck.HealthCheckAction.Run(Func`1 checkMethod)
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpclient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Local Version 3000.14.39
