Where do I raise defects ?

[siazhawke]

Hi,

I think I broke the Azure Fabric for Power BI Embedded. Do the dev team watch these forums? I need help.

I have the following error:

Invoke-RestMethod : {"error":{"code":"InternalError","subCode":0,"message":"An internal error occurred.
","timeStamp":"2020-07-16T13:10:02.6404574Z","httpStatusCode":500,"hresult":-2147467259,"details":[{"co
de":"RootActivityId","message":"2367ddfd-2f95-4502-9f13-5961454e6d3d"},{"code":"Param1","message":"Appl
ication name must be a prefix of service name. Requested application and service name:
(fabric:/pbi-reports-dev-eus2, fabric:/pbi/pbi-reports-dev-eus2/backend.service)"}]}}
At line:50 char:11

from using the API detailed here:

https://docs.microsoft.com/en-us/rest/api/power-bi-embedded/capacities/create

The service is crashed/stuck in provisioning somewhere in the cloud ether - I hope I'm not being billed for it!

I am now unable to delete it either:

Invoke-RestMethod : {"error":{"code":"BadRequest","subCode":7,"message":"Service is not ready to be upd
ated","timeStamp":"2020-07-16T13:19:08.094316Z","httpStatusCode":400,"hresult":-2147467259,"details":[{
"code":"RootActivityId","message":"e1e2d655-f3a5-4168-a164-965b024fa9f9"}]}}
At line:2 char:11
+ $result = Invoke-RestMethod -Method DELETE -Uri $uri -Headers $header ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-Res
tMethod], WebException
+ FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMe
thodCommand
{
"value": [
{
"properties": "@{provisioningState=Provisioning; state=Provisioning; administrati
on=; mode=Gen1}",
"id": "/subscriptions/xxx-xxx-xxx-xxx/resourceGroups/rg-pbi-
test-weu/providers/Microsoft.PowerBIDedicated/capacities/pbi-reports-dev-eus2",
"name": "pbi-reports-dev-eus2",
"type": "Microsoft.PowerBIDedicated/capacities",
"location": "East US 2",
"sku": "@{name=A1; tier=PBIE_Azure; capacity=1}",
"tags": "@{environment=dev}"
}
]
}

Any help would be appreciated.

Simon

[d_gosbell · Accepted solution]

---

@siazhawke wrote:

I think I broke the Azure Fabric for Power BI Embedded. Do the dev team watch these forums? I need help.

---

There are Microsoft staff on these forums, but if you think something is broken you would be better off raising a support ticket.

To do this login to powerbi.com then click on the ? symbol in the top right of the page,

then click on "Get Help"

then part way down the page is a link that says "Raise a Support Ticket" 

That link takes you to the following page https://powerbi.microsoft.com/en-us/support/pro/ initially it will search for similar issues, but if you don't find any there is a button at the bottom of the page to raise a new incident.

If you log your issue this way you are guaranteed to get a support engineer to look at it. And given your issue is with a 500 (server error) from the Power BI service I think this is the best approach.