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cwasson Frequent Visitor
Frequent Visitor

Unable to subscribe a Pro user to a report

Upon trying to create report's subscription to a Pro User on our AD, the email address is flagged with the error 

You cannot subscribe free users or groups from a Non Premium workspace

 

The user is definately a Pro User and their Free User license switch is disabled. We've sucessfully done this for 30+ Pro Users for various reports until now.

1 ACCEPTED SOLUTION

Accepted Solutions
cwasson Frequent Visitor
Frequent Visitor

Re: Unable to subscribe a Pro user to a report

Microsoft Support solved the problem (Ticket #:15378764)

Once the user’s PC logged into app.powerbi.com, the subscription attempt from the report was successful.

Note: the user said that he had been using Power BI via the mobile app, but not from his PC. Guessing it made a difference.

1 REPLY 1
cwasson Frequent Visitor
Frequent Visitor

Re: Unable to subscribe a Pro user to a report

Microsoft Support solved the problem (Ticket #:15378764)

Once the user’s PC logged into app.powerbi.com, the subscription attempt from the report was successful.

Note: the user said that he had been using Power BI via the mobile app, but not from his PC. Guessing it made a difference.

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