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Crush Frequent Visitor
Frequent Visitor

Something Went Wrong when opening report PBIRS

We have SQL Server 2019. Works great.

We have PBIRS installed. Works great.

We have reports uploaded to server. Works great. 

I recieved a new architectural requirement today that requires us to shut off port 80 and 443 to the SQL server. 

We have an app server.

PBIRS was installed on this app server.

Configuration was run error-free on the app server. It points to the SQL server.

We can browse the reports with no problem via /Reports URL. We can see them at the /ReportServer URL as well.

However, if we click on any report, it throws the generic "Something went wrong." error, which I know is generic, and usually for configuration errors.

I spent 8 hours on forums and blogs and reviewing logs, and I have not yet been able to figure this out.

Can someone please point me in the right direction?

Thanks in advance! 

1 ACCEPTED SOLUTION

Accepted Solutions
Crush Frequent Visitor
Frequent Visitor

Re: Something Went Wrong when opening report PBIRS

It was a firewall issue we believe. 24 hours after posting this, and complaining to the platform team about it, the error magically went away. The platform team never reported back what they did, sadly. 

View solution in original post

2 REPLIES 2
Super User
Super User

Re: Something Went Wrong when opening report PBIRS

The first place to check would be the log files. These will be found on the PBIRS server and are usually located at

c:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles

 

If you are running SSRS (.rdl) reports check the most recent ReportingServicesService_*.log file.

 

If you are running Power BI (.pbix) reports check the most recent RSPowerBI_*.log file.

 

Hopefully one of these logs will have more information which you could either use to help fix this issue or post back here if you can't make sense of it.

 

If these are rdl reports and you are using windows credentials have you configured Kerberos? (if you have moved from 1 server to 2 this is one of the key changes you would need to make for window auth to work)

Crush Frequent Visitor
Frequent Visitor

Re: Something Went Wrong when opening report PBIRS

It was a firewall issue we believe. 24 hours after posting this, and complaining to the platform team about it, the error magically went away. The platform team never reported back what they did, sadly. 

View solution in original post

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