Scheduled Refresh Error

[samgreene1]

Hi,

Running 15.0.2.378 on windows 2012.  The server is configured with https to name like myservice.dev.mydomain.  

When a user tries to schedule a data refresh, they get an error.  Here is some logging.  Thanks!

2018-04-04 09:58:06.0382|INFO|11|Received request POST /api/v2.0/CacheRefreshPlans| RequestID = s_70829b83-9912-483c-9d70-a6a8003b7d9d 
2018-04-04 09:58:07.6320|ERROR|11|OData exception occurred: Microsoft.SqlServer.ReportingServices2010.RSConnection2010+MissingEndpointException: The attempt to connect to the report server failed.  Check your connection information and that the report server is a compatible version. ---> System.InvalidOperationException: Client found response content type of '', but expected 'text/xml'.
The request failed with an empty response.
   at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SetConnectionProtocol()
   at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod(Boolean setConnectionProtocol)
   --- End of inner exception stack trace ---
   at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.SoapMethodWrapper`1.ExecuteMethod(Boolean setConnectionProtocol)
   at Microsoft.SqlServer.ReportingServices2010.RSConnection2010.CreateCacheRefreshPlan(String itemPath, String description, String eventType, String matchData, ParameterValue[] parameters)
   at Microsoft.ReportingServices.Portal.Services.SoapProxy.SoapRS2010Proxy.<>c__DisplayClass32.<CreateCacheRefreshPlan>b__31()
   at Microsoft.ReportingServices.Portal.Services.SoapProxy.SoapAuthenticationHelper.ExecuteWithWindowsAuth[TReturn](SoapHttpClientProtocol soapClient, IPrincipal userPrincipal, Func`1 func)
   at Microsoft.ReportingServices.Portal.Repositories.SubscriptionService.CreateCacheRefreshPlan(IPrincipal userPrincipal, CacheRefreshPlan cacherefreshPlan)
   at Microsoft.ReportingServices.Portal.ODataWebApi.V2.Controllers.CacheRefreshPlansController.AddEntity(CacheRefreshPlan entity)
   at Microsoft.ReportingServices.Portal.ODataWebApi.Controllers.Reflection.EntitySetReflectionODataController`1.Post(ODataPath oDataPath, T value)
   at lambda_method(Closure , Object , Object[] )
   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)
   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext().| RequestID = s_70829b83-9912-483c-9d70-a6a8003b7d9d 
2018-04-04 09:58:07.6476|INFO|6|Sending response. Response code DOMAIN\User 500, Elapsed time 0:00:01.6050009| RequestID = s_70829b83-9912-483c-9d70-a6a8003b7d9d 

[Ross73312]

Is the same dataset able to be refreshed using Power BI desktop?

[samgreene1]

Yes, the refresh works on PowerBI Desktop.  

[adave]

---

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Any ideas? I have attached the error we get. This was not happening in the Oct 2017 release. We are having this issue with the March 2018 version. 

[stpnet]

You might be able to get some detail on the underlying error using a query similar to the one mentioned in this post

 It might at least point you in the right direction. Trying to daignose this stuff form the web log files is just painful.

[giorgilomidze]

i had 4 times this problem. two times i just restarted report server, and 2 times it was about the sql data access problems.  some data for bi user had no acces with tables thus couldnt be refreshed. 

[samgreene1]

Thanks for the suggestion.  The subscription is not able to be created, so I don't think any history ends up in the table.  I had to modify that script for 2012 as it doesn't have any JSON functions, but there were no data refreshes with a LastStatus <> 'Completed 

data refresh'.

[samgreene1]

Giorgilomidze, Thanks for the ideas.  I restared the service and tested the dataset, which is connecting to an on-prem data source and testing successfully. 

[samgreene1]

We tested this on another power bi report server and are getting the same behavior.  Looking for a fix soon, otherwise we will have to reinstall the old version.

[mgmeyer]

Hey @samgreene1, couple questions for you:

1. Is this a clean install of report server or are you upgrading/migrating a previous install?

2. It wasn't clear from the post are you getting the error when you try to create the schedule or when you try to execute and existing one?

3. Are you able to share with me the RSPortal_XXXXX.log with me view private message?

4. This did work previously with the Oct. release of PBIRS?

Also one thing you can try is create a URL reservation that is not https and see if you get the error there. Thanks!

Matt M.