Problem with a custom visuals in mobile App

[muchinski]

When I publish a report using custom visuals on Power BI Report Server, these visuals are shown as an 404 error when I navigate using Android or iOS PowerBI App. If I navigate using the web portal, all runs normally.

Is anyone having the same issue?

[Anonymous]

We have the same problem with windows app: none of the visuals that are not standard PowerBI are working...

[shiboli]

We just pushed a new update with fix for this issue: https://aka.ms/pbireportserver

Please try and see if this solves your problem.

[muchinski]

Hello,

Thank you for the quick replying! 

I updated to the last version (server and desktop) and created another sample report using three different custom visuals:
- Chord 
- Heatmap

- Dual KPI

Results on Mobile:
Only Dual KPI custom worked

[jtarquino · Accepted solution]

You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache.

Please try and let us know

[muchinski]

Hello,

Reinstalling the app worked perfectly both Android and iOS devices. 

Just for documentation, the app was installed for the first time on May/2017 on both devices of my company and it was updated to the last version.

Thank you!

[mgmeyer]

Unfortunately there was a bug in the GA release that prevents custom visuals from working in the Mobile apps in some cases, we are working on a fix and it should be released shortly. Apologies for the inconvenience.