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muchinski
Resolver II
Resolver II

Problem with a custom visuals in mobile App

When I publish a report using custom visuals on Power BI Report Server, these visuals are shown as an 404 error when I navigate using Android or iOS PowerBI App. If I navigate using the web portal, all runs normally.

 

Is anyone having the same issue?

1 ACCEPTED SOLUTION

You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache.

 

Please try and let us know

View solution in original post

6 REPLIES 6
sergiocen
New Member

We have the same problem with windows app: none of the visuals that are not standard PowerBI are working...

shiboli
Microsoft
Microsoft

We just pushed a new update with fix for this issue: https://aka.ms/pbireportserver

 

Please try and see if this solves your problem.

Hello,

 

Thank you for the quick replying! 

 

I updated to the last version (server and desktop) and created another sample report using three different custom visuals:
- Chord 
- Heatmap

- Dual KPI

Results on Mobile:
Only Dual KPI custom worked

 

Screenshot_20170717-111226.jpg

 

You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache.

 

Please try and let us know

View solution in original post

Hello,

 

Reinstalling the app worked perfectly both Android and iOS devices. 

Just for documentation, the app was installed for the first time on May/2017 on both devices of my company and it was updated to the last version.

 

Thank you!

 

mgmeyer
Power BI Team
Power BI Team

Unfortunately there was a bug in the GA release that prevents custom visuals from working in the Mobile apps in some cases, we are working on a fix and it should be released shortly. Apologies for the inconvenience.

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