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poncho6296 Frequent Visitor
Frequent Visitor

Power BI server Sharepoint Credentials don't recognize

Hello guys,

I need your help, I made a Power BI report using data from a Sharepoint Folder (the report combine all the Excel files in the Folder). I set the credentials of my Organization and it works perfectly in Power BI desktop. 


The problem comes when I published the report in the server. I tried to set the scheduled refresh, unfortunately it shows me this message:

image.pngThe Web Data Sources are Sharepoint connections too.

I have been looking for help in the forums and in the page of support from Windows ( 


Since the Sharepoint is in cloud I do not need to set a Gateway connection. When I tried to updated the credentials this message appears me:

image.pngError message after trying update Windows Credentials.

Do you have any idea why the server is not recognizing my credentials and why when I tried to updated them an error occurs?




Power BI Team rpatkar
Power BI Team

Re: Power BI server Sharepoint Credentials don't recognize

Looks like you uploaded the report to the service at and not the on-prem power bi report server. If so, please post your question to the service forum.

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