Power BI Report won't open in browser window

[jonhill]

Hello all. We've just installed the PBI Report server and can't quite get it working properly. When I click on a report that I've uploaded, the report doesn't open within the browser window, IE just trys to download the file for use offline in PBI Desktop. Can anybody help? Thanks. Jon.

[jonhill]

This is what I see.

Am I actually on the end-user web portal? I'm not sure if I'm even accessing the right part of the report server.

[jcollinson2001]

Hi,

Just to double check are you sure you installed Power BI Report Server and not just standard SSRS? If so what version did you install?

What version of Internet Explorer are you using?

[jonhill]

Hi, Thanks for the response. Our IT department has done the installation and I'm not sure what version they've installed. From the picture link in my previous post you can see that the top of the page says "SQL Server Power BI Reporting Services", but on the Microsoft site (link below) it says "Power BI Report Server". Also, on my page it has the red SSRS logo in the top left hand corner as opposed to the yellow Power BI logo.

So in short, I'm not sure whether I'm looking at the Power BI Web Portal or something else! 

Link to Microsoft site

As for Internet Explorer - I'm running IE11.

Thanks for any assistance.

Jon

[jcollinson2001 · Accepted solution]

That's exactly the thing I noticed! Your screenshot looks subtly different to the normal installation with the yellow logo and the default title of "Power BI Report Server". I suspect you've either got an old version installed, or just SSRS.

I'd definately start by confirming what's been installed with your I.T. dept.

[jonhill]

Thanks. Yes, I'll confirm it with our IT.

Cheers

Jon

[jonhill]

My IT department have now fixed this and I can access the PBI report server correctly. Thanks for your help.

Jon

[riccardomuti]

Yup, looks like they'd installed SSRS 2017 instead of Power BI Report Server.

[jcollinson2001]

No probs, glad you got it sorted 🙂