cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ecommDavid
New Member

Power BI Report server (Oct 2020) - Unable to change Site Settings

Hi,

 

I have a fresh new install of Power BI Report Server (Oct 2020 release with Developer license) installed on Windows Server 2019 and the Reporting database is hosted on a different server running SQL Server 2014.

 

Problem:

Whenever I tried to modify anything in the Site Settings in a web browser, I will get the following error saying "An error has occurred.  Something went wrong.  Please try again later."  Everything else works fine with this Report server.  I can post Power BI report and open it via web browser.

 

Setup:

Power BI Report Server (Developer license) running on Windows Server 2019

Reporting Database resided on a different server running SQL 2014

Report Server Service Account is using "Virtual Service Account"

Report Server Database Credential is using a SQL Account.

 

I have tried changing the Report Server Service Account to a Windows domain account and using the same Windows domain account for the Report Server database credential as well.  However, I am still getting the same error when trying to update the Site Settings via a web browser.  Everything else stays working.

 

RSPortal log file contains:

2020-10-30 17:24:15.5567|INFO|1|File Logger created: C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\RSPortal_2020_10_30_17_24_15.log - level Info, will roll at 32 Mb, process id 1156
2020-10-30 17:24:15.5880|INFO|1|Provider name
2020-10-30 17:24:15.5880|INFO|1|Container name Microsoft SQL Server Reporting Services Key Container 2010
2020-10-30 17:24:15.5880|INFO|1|Setting Symmetric Key
2020-10-30 17:24:15.6036|INFO|1|Setting up Hosted Process State
2020-10-30 17:24:15.9474|INFO|1|Starting ReportServerWebApp
2020-10-30 17:24:16.3067|INFO|1|Working directory : C:\Program Files\Microsoft Power BI Report Server\PBIRS\Portal
2020-10-30 17:24:16.3067|INFO|1|Report Server url: http://*****/ReportServer
2020-10-30 17:24:16.3067|INFO|1|Report Server Web App virtual root: /Reports
2020-10-30 17:24:16.3067|INFO|1|Web app url: http://+:80/Reports/
2020-10-30 17:24:16.3067|INFO|1|Authentication scheme(s): Ntlm
2020-10-30 17:24:16.5567|INFO|1|Catalog max connection pool size: 100
2020-10-30 17:27:48.7109|INFO|8|Received request PATCH /api/v2.0/System/Properties| RequestID = s_8e90f763-e9e8-4bd5-b944-4ec22fa3ddff
2020-10-30 17:27:49.2242|INFO|8|Sending response. Response code domain\***** 400, Elapsed time 0:00:00.50322| RequestID = s_8e90f763-e9e8-4bd5-b944-4ec22fa3ddff
2020-10-30 17:31:17.5863|INFO|19|Received request PATCH /api/v2.0/System/Properties| RequestID = s_6929ade5-f54d-45f3-a5f4-c99dd8bd93b6
2020-10-30 17:31:17.5962|INFO|19|Sending response. Response code domain\**** 400, Elapsed time 0:00:00.0084589| RequestID = s_6929ade5-f54d-45f3-a5f4-c99dd8bd93b6

 

 

 

RSHostingService log file contains:

2020-10-30 17:24:13.0724|INFO|1|File Logger created: C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\RSHostingService_2020_10_30_17_24_13.log - level Info, will roll at 32 Mb, process id 6248
2020-10-30 17:24:13.1036|INFO|1|Current Directory : C:\Program Files\Microsoft Power BI Report Server\PBIRS\RSHostingService
2020-10-30 17:24:13.3536|INFO|4|Updating application config files
2020-10-30 17:24:13.3692|INFO|4|Syncing service machine key
2020-10-30 17:24:13.3848|INFO|4|Catalog max connection pool size: 100
2020-10-30 17:24:13.4161|INFO|4|Launching Process : Management Service
2020-10-30 17:24:13.4161|INFO|4|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Management\RSManagement.exe
2020-10-30 17:24:14.7755|INFO|9|Fetched ManagementState from Management state = Valid, Encryption key present = True
2020-10-30 17:24:14.8067|INFO|9|Catalog max connection pool size: 100
2020-10-30 17:24:14.8380|INFO|9|Launching Process : RS Service
2020-10-30 17:24:14.8380|INFO|9|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\bin\ReportingServicesService.exe
2020-10-30 17:24:14.8380|INFO|9|Launching Process : Portal
2020-10-30 17:24:14.8380|INFO|9|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Portal\RSPortal.exe
2020-10-30 17:24:14.8536|INFO|9|Launching Process : PowerBI
2020-10-30 17:24:14.8536|INFO|9|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\PowerBI\RSPowerBI.exe
2020-10-30 17:24:14.8536|INFO|9|Launching Process : Office
2020-10-30 17:24:14.8536|INFO|9|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Office\RSOffice.exe
2020-10-30 17:24:14.8693|INFO|9|Service watchdog: starting
2020-10-30 17:24:15.0411|INFO|9|Catalog max connection pool size: 100
2020-10-30 17:24:25.0881|INFO|4|Catalog max connection pool size: 100
2020-10-30 17:24:35.1353|INFO|5|Catalog max connection pool size: 100
2020-10-30 17:24:45.1778|INFO|4|Catalog max connection pool size: 100
2020-10-30 17:24:55.2255|INFO|5|Catalog max connection pool size: 100
2020-10-30 17:25:05.2721|INFO|4|Catalog max connection pool size: 100
2020-10-30 17:25:15.3054|INFO|5|Catalog max connection pool size: 100
2020-10-30 17:25:25.3523|INFO|4|Catalog max connection pool size: 100
2020-10-30 17:25:35.3992|INFO|5|Catalog max connection pool size: 100
2020-10-30 17:25:45.4375|INFO|12|Catalog max connection pool size: 100
2020-10-30 17:25:55.4745|INFO|5|Catalog max connection pool size: 100

 

 

I can't find any error from the Power BI Report Server log files.  Any help would be appreciated.  

2 REPLIES 2
ecommDavid
New Member

I am pretty much confirm that the error that I am seeing is a bug from the Oct 2020 Power BI Report Server.  I have tried uninstall and reinstall and still have the problem.  But when I download May 2020 Power BI Report Server and install everything with the same parameters and settings as before and I don't encounter any error when modify the site settings.

 

Microsoft - Power BI Team, can you please fix the bug in the Oct 2020 release please? 

This is confirmed to be an issue and we will investigate a workaround and/or fix. I will provide an update when I have one.

Helpful resources

Announcements
PBI_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

MBAS on Demand

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Get Ready for Power BI Dev Camp

Microsoft named a Leader in The Forrester Wave

Microsoft received the highest score of any vendor in both the strategy and current offering categories.

R2 (Green) 768 x 460px.png

Microsoft Dynamics 365 & Power Platform User Professionals

DynamicsCon is a FREE, 4 half-day virtual learning experience for 11,000+ Microsoft Business Application users and professionals.