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mdkid3me Frequent Visitor
Frequent Visitor

PBI RS and RS : multi-select parameter not working (popup closes)

I have a user here with no scroll wheel on her mouse.  When she tries to use a multi-select combo box parameter on IE11, and tries to use the scroll bars, the popup keeps closing on her.  Works on other browsers.  

5 REPLIES 5
Moderator v-qiuyu-msft
Moderator

Re: PBI RS and RS : multi-select parameter not working (popup closes)

Hi @mdkid3me,

 

Which Power BI report server version do you run? How about try the October version? When you use the IE 11 browser to view this same report, does the same issue occur? Please let this user clear the IE cache and try again. 

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Moderator v-qiuyu-msft
Moderator

Re: PBI RS and RS : multi-select parameter not working (popup closes)

Hi @mdkid3me,

 

I can reproduce the issue in IE 11, and already reported it internally: MSSOLVE 117111617166218. Will update here once get any feedback. 

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
mdkid3me Frequent Visitor
Frequent Visitor

Re: PBI RS and RS : multi-select parameter not working (popup closes)

Great!  Thanks! 

Moderator v-qiuyu-msft
Moderator

Re: PBI RS and RS : multi-select parameter not working (popup closes)

Hi @mdkid3me,

 

I got this information internally: 

 

This was a known issue from IE end and the patch released on October 10, 2017 update KB4040685 caused this issue. IE team has since then fixed the issue and Nov rollout (which came out on Nov 14th) will fix the issue for the customer.

 

Please check if your IE version hits the issue. Also please try to enable "Enable caret browsing for new windows and tabs" as suggested by one community here

 

Best Regards,
Qiuyun Yu 

 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Moderator v-qiuyu-msft
Moderator

Re: PBI RS and RS : multi-select parameter not working (popup closes)

Hi @mdkid3me,

 

This indeed has been fixed with the Nov update for IE. Could you please try in the Nov update IE? 

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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