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On-Premise Gateway not available in Power BI Service

I have created my pibx file and published it to Power BI Service, however, I cannot change my gateway to move this from my personal gateway to my companies On-Premise Gateway. 

 

The selection has been greyed out. 

 

My Parent Company was the group who created the access to Power BI Server via a Cloud Portal and I was wondering the reason I cannot select the On-Premise Gateway was due to them blocking access.

 

Looking forward to hearing your thoughts on this issue.

5 REPLIES 5
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Solution Sage
Solution Sage

Re: On-Premise Gateway not available in Power BI Service

Hi @JuliePaine

 

Do you see the gateway when you go to manage gateway on app.powerbi.com ?

 

- Quentin

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New Member

Re: On-Premise Gateway not available in Power BI Service

Manage Gateway View on Power BI serverManage Gateway View on Power BI server

HI @quentin_vigne,

 

Above are some screenshots from what I see, when I go to change the gateway, under schedule refresh.

 

Cheers,

julie

 

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Solution Sage
Solution Sage

Re: On-Premise Gateway not available in Power BI Service

@JuliePaine

 

Go to the top right corner of your screen there is a parameters wheel, click on it, then "Manage Gateways" 

If you see it, you will have to edit the parameters to use your connection ID

 

If you don't see it it's because your company didn't install the gateway correctly

 

- Quentin

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New Member

Re: On-Premise Gateway not available in Power BI Service

Power BI issues 2.jpg

This is what i see in my Power Bi.

Highlighted
Solution Sage
Solution Sage

Re: On-Premise Gateway not available in Power BI Service

@JuliePaine

 

Click on Manage gateways

Do you see your company gateway ?

 

- Quentin

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