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markc Frequent Visitor
Frequent Visitor

October PowerBI Desktop (RS Version) fails to start

I tried to upgrade my instance of PowerBI Desktop when we upgraded to the October RS GA release. Unfortunately, the application fails to start. I was able to run the June and August releases without issue but for some reason the October one fails.

 

When I try to start PowerBI the yellow and black loading screen pops up followed by a command window. The command window briefly flashes with an exception code. (See screenshot below)

 

11-7-2017 7-42-18 AM.jpg

 

Following the error, I get a message saying it can't connect to the model.

 

This is running on a 32bit Win 7 machine. Initially, I just tried to upgrade my August version to the October version. Then I uninstalled everything, rebooted and tried a fresh install. Both wound up at the same spot.

 

My co-workers that are running a 64bit Win7 system had no problem upgrading and starting the desktop app.

 

Any help/tips/ideas would be appreciated. 

 

Thanks.

3 REPLIES 3
Moderator v-qiuyu-msft
Moderator

Re: October PowerBI Desktop (RS Version) fails to start

Hi @markc,

 

This issue has been reported by another community: http://community.powerbi.com/t5/Issues/32-bit-version-of-new-October-2017-Unable-to-start-Power-BI/i...

 

It should be a known issue with 32bit Power BI desktop optimized for report server. @riccardomuti Is there any plan to fix this issue? 

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Power BI Team riccardomuti
Power BI Team

Re: October PowerBI Desktop (RS Version) fails to start

Yes, we've received a few reports of this error with the 32-bit build and we're investigating the cause.

dbguru66 New Member
New Member

Re: October PowerBI Desktop (RS Version) fails to start

11/10/17: I'm getting a similar error after installing the Oct-2017 RS desktop. I am running Win7 with 64 bit.

  "We weren't able to connect to the model".