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ON PREMISES DATA GATEWAY INSTALL PROBLEMS - WINDOWS 10 ONLY - WORKS FINE ON WINDOWS 7

Hi I have done many searches and read many posts for assistance but to no avail.

 

I have a windows 7 laptop , Enterprise gateway installs and works fine on this.

I have recently installed the gateway to a new desktop Windows 10 PC, with the same user profie logged on etc... (has admin rights)

 

I get a various number of errors... after changing bits n pieces but the reccoring error is:

 

From fresh install the first error I get is - The service is not running, I try starting the service & I get :The service did not respond in a timely fassion.

I have also tried changing the service log on from NTSERVICE/PBIGWservice etc.. to my Domain/User

 

& then receive the same error.

 

Im sure im not the only one with this issue, as I have a collegue from accross the pond with a Windows 10 laptop & then installed the gateway - it worked fine until they restarted their PC then same error..... So im guessing its an access thing.

 

Any help would be greatly recieved.

 

Jon

 

please find the log file below : 

 


Starting trace on 25/08/2018 16:29:41 UTC
Version: 14.16.6792.1
UserDomainName: NT SERVICE
UserName: PBIEgwService
MachineName: [MACHINENAMEHERE]


DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.3085238Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 EAD7B167 [DM.EnterpriseGateway] Starting On-premises data gateway service
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.3709948Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 D1BCCC47 [DM.GatewayCore] Setting thread pool worker threads = 300, min completion port threads = 300
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.3866125Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 9D1FD689 [DM.GatewayServiceHost] Starting direct query pool if necessary.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.4022305Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 7F2EFB70 [DataMovement.PipeLine.MashupCommon] Mashup Container Pool DirectQueryPool created.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.4022305Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 511144A3 [DM.GatewayServiceHost] Direct query pool created True.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.4022305Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 4C07E304 [DM.GatewayServiceHost] Starting test connection pool if necessary.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.4022305Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 6A83A143 [DataMovement.PipeLine.MashupCommon] Mashup Container Pool TestConnectionPool created.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.4022305Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 91AA5F78 [DM.GatewayServiceHost] Test connection pool created True.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.4178535Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 215E5C18 [DataMovement.PipeLine.MashupCommon] Mashup Test Connection Settings - TestConnectionTimeout: 00:00:50.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.4178535Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 EAD96F9C [DataMovement.PipeLine.MashupCommon] Mashup Engine Container Settings - ContainerMaxCount: 6. ContainerMaxWorkingSet: 256MB. ContainerTimeToLive:
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.4178535Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 C134966C [DM.GatewayServiceHost] MashupCustomConnectors = True
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.5271722Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 0F95C8A5 [DataMovement.PipeLine.MashupCommon] SetMashupConnectorsProviders: instantiate memory provider with extensions developed for gateway
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.5427903Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 2288BF72 [DataMovement.PipeLine.MashupCommon] Mashup extension file (R, powerbiextensions.r.mez) exists. Start loading.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.5427903Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 4F2234C2 [DataMovement.PipeLine.MashupCommon] Mashup extension file (Python, powerbiextensions.python.mez) exists. Start loading.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.5427903Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 640022BA [DataMovement.PipeLine.MashupCommon] SetMashupConnectorsProviders: instantiate PowerBIExtensions assembly
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.5896433Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 4888CC90 [DataMovement.PipeLine.MashupCommon] SetMashupConnectorsProviders: instantiate filesystem provider at C:\Users\PBIEgwService\Documents\Power BI Desktop\Custom Connectors, expanded: C:\Users\PBIEgwService\Documents\Power BI Desktop\Custom Connectors
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:41.5896433Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 C5F45479 [DataMovement.PipeLine.MashupCommon] MashupLibraryProvider filesystem provider did not start. Reason: The directory name C:\Users\PBIEgwService\Documents\Power BI Desktop\Custom Connectors is invalid.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:42.2924642Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 B1482368 [DM.EnterpriseGateway] Service OnStart
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:42.3080826Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 06EC9A10 [DM.GatewayCore] New runner was explicitly started on the 'Configuration service' controller
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:42.3080826Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 5FBD3146 [DM.GatewayCore] Attempting to create and start service host for 'Configuration service'
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:42.3549371Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 89B00788 [DM.GatewayServiceHost] Configuration service started
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:42.3549371Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 8F619B72 [DM.GatewayCore] Successfully created and started service host for 'Configuration service'
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:42.3705608Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 79AAD3D6 [DM.GatewayServiceHost] Not starting transfer service because there is no configuration
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:42.3705608Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 1C9AA209 [DM.EnterpriseGateway] Started the 'On-premises data gateway service'.
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7659924Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 E36B6BCC [DM.EnterpriseGateway] Service OnStop
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7816100Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 18D54625 [DM.GatewayCore] Stop runner runner was explicitly invoked on the 'Configuration service' controller
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7816100Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 94D1B4FB [DM.GatewayCore] Stop for 'Configuration service' is waiting for current startup task to finish or fail (if still running)
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7816100Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 756A0EC7 [DM.GatewayCore] Stop for 'Configuration service' is done waiting for current startup task to finish
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7816100Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 3CC5CE93 [DM.GatewayCore] Stop for 'Configuration service' is attempting to close the currently opened service host
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7816100Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 83BD7EFB [DM.GatewayServiceHost] Configuration service closed
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7816100Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 09F320D0 [DM.GatewayCore] Stop for 'Configuration service' successfully closed the previously opened service host
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7816100Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 E51AF152 [DM.GatewayCore] Stop runner runner was explicitly invoked on the 'Transfer service' controller
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.7816100Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 1AE00A50 [DM.GatewayCore] Stop for 'Transfer service' did not encounter any startup task
DM.EnterpriseGateway Information: 0 : 2018-08-25T16:29:49.8128393Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 7B3D4EED [DM.EnterpriseGateway] Stopped the 'On-premises data gateway service'.

 

 

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