Mac osx cannot connect to on-premise powerbi server

[sorenhakola]

Hi,

I'm currently trying to figure out why Mac computers aren't able to connect to Power BI on premise. These computers are joined to the domain and working fine with all other services, except out Power BI portal. Power BI portal is on premise, not clustered and configured with Kerberos authentication protocol:

<AuthenticationTypes>
<RSWindowsNegotiate/>
</AuthenticationTypes>

The server accepts only https connections outside of localhost. 

I'm not getting any error messages in the server's log. Not in D:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles nor in the server's Event Log.

For the Mac user, the pages are shown in Safari as completely blank and in Chrome as 401 error. 

Windows users can access the portal fine and are able to view reports. 

Power BI server's version: 15.0.2.389

Any thoughts?

Br, Sören 

[mccalley]

@sorenhakola This worked for me:  Edit the rsreportserver.config file found in C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer

<AuthenticationTypes>

                <RSWindowsNTLM/>

</AuthenticationTypes>

If you have to change the configuration file, stop and restart the report server service from Report Server Configuration Manager to make sure the changes take effect.

[cyang4]

We have the similare situation too. Our MacBook users only see a blank page on their screen.  Any updates?

[cyang4]

I can see the Power BI report using Safari, Firefox, and Chrome. My Office 365 is Business Pro. But most of my customers who have 365 subscription can't see the reports. One of my customer with the same subscription can only see the report using Safari. Any idea?

[cyang4]

The issue got resolved in our environment by adding the Mac user's account to the report server.

[bbca]

Hello,

I have the same issue with my mac users. i have configure the kerberos with constrained delegation but nothing. Our users get always blank page or 401 Error.

Can you explain me your steps to resolve it please?