Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Custom visual not working last version September PBIRS

Hi all!


I have custom visuals in many reports (card with states, chiclet slicers..) and not working now. 


I've read in some posts, that the problem is in the version of the PBIRS, but I've installed the last version (15.0.1102.646) and  not working. The custom visual frame appear blank.


How could I fix it?


Many thanks.


Best regards

Frequent Visitor

I still have problems after the last update. What happens with me is that most of custom visuals still not rendering but what is weird is the fact that sometimes it loads as below:


Almost 90% it didnt display the chart, this was not happening with May 2021.

Community Support
Community Support

Hi @pgarcia


Based on my test, the custom visual card with states and chiclet slicers work fine in Power BI report server web portal. In your scenario, please use re-import these custom visuals from marketplace. Create the report in Power BI desktop optimized for report server latest version. Restart the Power BI report server service. 




Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

September Update

Check it Out!

Click here to learn more about the September 2022 updates!

Power BI Show episode 9

The Power BI Community Show

Watch the playback when Priya Sathy and Charles Webb discuss Datamarts! Kelly also shares Power BI Community updates.

Power BI Dev Camp Session 26

New Date - Check it Out!

Mark your calendars and join us on Thursday, October 6 at 11a PDT for a great session with Ted Pattison!