Custom Visual not working for some users on PBI server

[Whittlesea-Ian]

We are using Chiclet Slicer and Tornado chart custom visuals.  They render correctly for some users and not for others.

Why? What is the solution?

Correct Image

Not Render Image

[Whittlesea-Ian]

Thanks it worked.

Turned custom visuals were turned on for analysts but not the rest of the organisatiion who view reports

[Whittlesea-Ian · Accepted solution]

Thanks, I'll check out the link

[v-luwang-msft]

Hi @Whittlesea-Ian ，

There are certain limitations for Organization visuals as per the Microsoft documentation - you can refer to the Microsoft documention - 

https://docs.microsoft.com/en-us/power-bi/developer/visuals/power-bi-custom-visuals-organization

Considerations and limitations

There are several considerations and limitations that you need to be aware of.

Admin:

• If a Power BI visual from AppSource or a file is deleted from the repository, any existing reports that use the deleted visual will stop rendering. Deleting from the repository isn't reversible. To temporarily disable a Power BI visual from AppSource or a file, use the "Disable" feature.

• Organizational Power BI visuals are not supported in Power BI report server.

End user:

• Organizational Power BI visuals are private visuals imported from the organization repository. As any private visual they can't be exported to PowerPoint or displayed in emails received when a user subscribes to report pages. Only certified Power BI visuals imported directly from the marketplace supports these features.

• Certain visuals don't render if deployed through the organization repository. Use the Add from AppSource option in the Admin portal to manage the following visuals:

  • Viso
  • Map box
  • PowerAutomate
  • Charticulator

refer：

https://support.tygraph.com/support/solutions/articles/67000697201-fix-uncertified-visuals-from-apps... 

Best Regards

Lucien