Couldn't retrieve the data for this visual. Please try again later

[Arez2017]

Hello

I have a double hop architecture with three servers : power bi report server, ssas tabular and sql server. I have configured kerberos. When accessing my dashboard from the report server local machine it is ok.

When I try to access the url via a browser thne I get Couldn't retrieve the data for this visual. Please try again later

I have check the data source and the test connection gives e connecting successfully! I even check workflow with th network team and everything seems to be ok.

Kerberos also seems to work properly. However, I am not able to see my custom visual

Any  help will be appreciated

Regards,

Couldn't load the data for this visual

Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.

Request ID0271a7bf-8eb2-ff8f-da20-905b9312ef8c

TimeTue Mar 20 2018 17:34:06 GMT+0100 (Romance Standard Time)

Version14.0.600.442

[annucsb]

I got the same error in a much simplified environment. Standard slicer, power bi report server with custom security, import query mode.  It is a long list. (1288 items).  That might be the problem.

Couldn't load the data for this visual
Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Http Status Code: 401
Request ID: c22ee0bb-95a2-cc6d-9ba1-8c2b3f95e4a4
Time: Tue Mar 12 2019 08:27:34 GMT-0700 (Pacific Daylight Time)
Version: 15.0.1102.222