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MagicMads Regular Visitor
Regular Visitor

Cannot start Power BI Report Server after upgrade (August 2018)

Hi - I once again have an issue with the Power BI Report Server installation. Same issues as last time - however this time I would like a proper solution - last time I uninstalled the PBIRS causing all user info to be lost.

 

When trying to start PBIRS from the Configuration Tool:

 

System.InvalidOperationException: Cannot start service PowerBIReportServer on computer 'SRVESBSQLC3A01V'. ---> System.ComponentModel.Win32Exception: Access is denied
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.Start(String[] args)
at ReportServicesConfigUI.Panels.ConfigurationPanelWithErrors.StartOrStopServiceTask(Boolean start, String serviceName)

 

Error from the Service Manager: Windows could not start the Power BI Report Server service on Local Computer. Error 5: Access Denied

 

This is critical as it is a production environment!

 

 

4 REPLIES 4
Microsoft Jon-Heide
Microsoft

Re: Cannot start Power BI Report Server after upgrade (August 2018)

Suggest you take a look at the server log files, that should include more information about the error. Also, be sure to start the configuration tool as elevated admin. 

prodnik Visitor
Visitor

Re: Cannot start Power BI Report Server after upgrade (August 2018)

We have exactly the same issue.  Access denied trying to start the service after upgrading from Oct 2017 to Aug 2018.

Power BI Team rpatkar
Power BI Team

Re: Cannot start Power BI Report Server after upgrade (August 2018)

hi,

 

A few follow up questions -

1. Are you running config tool as admin?

2. Any errors in the logs that you can share other than this access denied error?

 

Also, if you decide to uninstall, your ReportServer database in not deleted. On installing again, you can attach to that previous database. Some pointers at https://docs.microsoft.com/en-us/sql/reporting-services/install-windows/configure-a-report-server-da...

MagicMads Regular Visitor
Regular Visitor

Re: Cannot start Power BI Report Server after upgrade (August 2018)

Hi - the problem is that the Power BI Report Server-service cannot start - when attempting to start the service, I get "Access denied". However, when adding the Power BI Report Server-service account to the local admins the service is able to start.

 

However, the hosting partner does not allow "orphan" users in the local admin group - so I need to know where the service account need which access to aviod this.

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