Can't load custom visual in Power BI Report Server

[Medmbchr]

Hi,

I have used the following visual in one of my report's pages and uploaded my .pbix to PBIRS. However the custom visual doesn"t load and gives me the following error:

I have checked a bit around in the web and found the following solution: https://learn.microsoft.com/en-us/power-bi/report-server/custom-visuals-troubleshoot

I did what they said in the solution (added the exceptions, allowed https://pbivisuals.powerbi.com/ URL to my firewall etc) but none seems to work.

Any leads on this please? This visual is very important.

Regards,

[v-xiaoyan-msft · Accepted solution]

Hi  @Medmbchr  , 

Not all custom visuals work on PBI Report Server.

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.
It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

Best Regards,
Community Support Team _ Caitlyn