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Helper I
Helper I

Can't create or delete scheduled refresh


We have the following problem: 

When trying to schedule new refresh or delete scheduled refresh that already exists, the following error occurs: 

MicrosoftTeams-image (16).png

Can't understand what is exactly wrong by this error. 

We have Report Server January 2021, and everything else seems to work fine except sheduled refreshes. 


Could please anybody tell what could be the problem or what we could check to resolve it? 


Community Support
Community Support

Hi @Katebrk ,


Please try to change the service account from "Virtual Service Account" to "Domain account".


To schedule refresh a report, the execution account must have "system user" permissions. Please make sure the powerbi server cog->settings->site settings->security is giving access to that user


And please also check if the user you used to connected to sql database have permission to create agent job. 



Here is some simliar post:


If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.


Best Regards,

Dedmon Dai






Solution Sage
Solution Sage

Hi @Katebrk !


Try to publish the Report with different name and then create schedule refresh, see if it works.


You can then rename the old report with something else and rename the name Report to original name.




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