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TinHau
Frequent Visitor

August release: Unable to load the data model

I have downloaded the August release (14.0.600.379) and created a simple report against a sql database (with Power BI Desktop 2.49.4831.801), deployment of the report to the report server was successful. However when I try to load the report in the browser I get the error message:

 

The Analysis Server instance has experienced an error and is not available. Please contact your system administrator.
Anforderungs-ID49e6e70b-66e5-f8f3-60d1-586d71dc5dec
Statuscode500
ZeitMon Aug 28 2017 17:12:42 GMT+0200 (W. Europe Daylight Time)
Version14.0.600.379
 
I'm a bit puzzled since I don't have a connection to SSAS data in the report at all.
1 ACCEPTED SOLUTION
TinHau
Frequent Visitor

I found now the problem, seems to be a common issue within our company with SSRS, reason is that some local policies are not set for the service account:

 

  • Adjust Memory quotas for process
  • Increase a process working set
  • Lock pages in Memory

So created a domain service account, set the GPO for this service account that give the necessary privileges. Not sure if the SSRS installer could fix that, or at least during installation give a warning if the necessary privileges are missing.

View solution in original post

7 REPLIES 7
xpherion
Advocate II
Advocate II

Are you using direct query with SQL Server database? I have created report with excel and Teradata import without any problem. 

TinHau
Frequent Visitor

Nope, with imported data, the Power BI Report Server is running on Window 6.3.9600 (Win2012 R2) with 8 GB RAM

mikebrunak
Frequent Visitor

Just so you know I had the exact same error occuring today.

 

Michael

mgmeyer
Power BI Team
Power BI Team

Power BI uses embedded Analysis Services data models internally to host your data, unless you are pointing to a live analysis services server. Since you mention you created your report against a SQL DB your likely using the embedded model which is a new feature in teh August preview. Can you check the RSPowerBIXXX.log and RSHostingServiceXXX.log in the following folder and let me know is you see any errors:

 

C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles

 

Thanks!

TinHau
Frequent Visitor

I found now the problem, seems to be a common issue within our company with SSRS, reason is that some local policies are not set for the service account:

 

  • Adjust Memory quotas for process
  • Increase a process working set
  • Lock pages in Memory

So created a domain service account, set the GPO for this service account that give the necessary privileges. Not sure if the SSRS installer could fix that, or at least during installation give a warning if the necessary privileges are missing.

View solution in original post

Unable to load a report

connection is to SQL DB using Direct Query

Saves to report server, however doesn't load

 

Something went wrong
 
Unable to load the model
Please try again later or contact support. If you contact support, please provide these details.
Request IDd0e0b1d4-13ea-46f5-aab4-4fac5d49157e
TimeTue Sep 05 2017 12:09:16 GMT+1000 (AUS Eastern Standard Time)
Version14.0.600.379

 

TinHau
Frequent Visitor

msmdsrv.log

(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 3, Category: 289, Event ID: 0xC1210019)
(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 3, Category: 289, Event ID: 0xC1210019)
(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x4121000A)
(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x4121000A)
(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x4121000A)

(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x4121000A)
(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x4121000A)
(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x4121000B)
(29.08.2017 07:47:34) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 3, Category: 289, Event ID: 0xC1210019)
(8/29/2017 7:47:34 AM) Message: The Vertipaq thread pool now has 2 minimum threads, 2 maximum threads, and a concurrency of -1.  Its thread pool affinity mask is 0x0000000000000003. (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x4121000A)
(8/29/2017 7:47:34 AM) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 286, Event ID: 0x411E0015)
(8/29/2017 7:47:34 AM) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 286, Event ID: 0x411E000F)
(8/29/2017 7:47:34 AM) Message:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 286, Event ID: 0x411E0016)
(8/29/2017 7:47:34 AM) Message: The flight recorder snapshot definition file 'C:\Program Files\Microsoft Power BI Report Server\PBIRS\ASEngine\FlightRecorderSnapshotDef.xml' was not found, skipping initialization of snapshot activity. (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x41210048)
(8/29/2017 7:47:34 AM) Message: The flight recorder was started. (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x41210005)
(8/29/2017 7:47:34 AM) Message: Cannot start the server in Tabular mode as the needed privilege for memory locking is not held (SE_INC_WORKING_SET_NAME or SE_INC_BASE_PRIORITY_NAME, depending on your operating system version) (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 3, Category: 289, Event ID: 0xC1210025)
(8/29/2017 7:47:34 AM) Message: The service cannot be started: The following system error occurred:  (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 3, Category: 289, Event ID: 0xC1210000)
(8/29/2017 7:47:34 AM) Message: Service stopped. (Source: \\?\C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\msmdsrv.log, Type: 1, Category: 289, Event ID: 0x41210001)

 

RSHostingService.log

2017-08-29 07:45:22.4954|INFO|4|Launching Process : Management Service
2017-08-29 07:45:22.5110|INFO|4|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Management\RSManagement.exe
2017-08-29 07:45:56.9330|INFO|11|Fetched ManagementState from Management state = Valid, Encryption key present = True
2017-08-29 07:45:56.9955|INFO|11|CFG : ASPort = [5132] (switch)
2017-08-29 07:45:56.9955|INFO|11|Launching Process : RS Service
2017-08-29 07:45:56.9955|INFO|11|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\bin\ReportingServicesService.exe
2017-08-29 07:45:57.1830|INFO|11|Launching Process : Portal
2017-08-29 07:45:57.1830|INFO|11|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Portal\RSPortal.exe
2017-08-29 07:45:57.2455|INFO|11|Launching Process : PowerBI
2017-08-29 07:45:57.2455|INFO|11|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\PowerBI\RSPowerBI.exe
2017-08-29 07:45:57.3080|INFO|11|Launching Process : Office
2017-08-29 07:45:57.3080|INFO|11|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Office\RSOffice.exe
2017-08-29 07:46:00.1674|INFO|5|Service watchdog: starting
2017-08-29 07:46:03.0736|WARN|12|Child Process [AS] Died. Check the log for further information
2017-08-29 07:46:03.0892|INFO|12|Immediate restart of process AS
2017-08-29 07:46:04.9330|WARN|12|Child Process [AS] Died. Check the log for further information
2017-08-29 07:46:33.0737|INFO|4|Throttled restart of process by 28'140.60ms: AS
2017-08-29 07:46:34.9019|WARN|15|Child Process [AS] Died. Check the log for further information
2017-08-29 07:47:01.6050|WARN|11|Child Process [Portal] Died. Check the log for further information
2017-08-29 07:47:01.6050|INFO|11|Immediate restart of process Portal
2017-08-29 07:47:01.6050|INFO|11|Launching Process : Portal
2017-08-29 07:47:01.6050|INFO|11|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Portal\RSPortal.exe
2017-08-29 07:47:33.0896|INFO|7|Throttled restart of process by 58'171.87ms: AS
2017-08-29 07:47:34.9498|WARN|18|Child Process [AS] Died. Check the log for further information
2017-08-29 07:49:33.1421|INFO|4|Throttled restart of process by 118'139.81ms: AS
2017-08-29 07:49:34.9554|WARN|24|Child Process [AS] Died. Check the log for further information
2017-08-29 07:53:33.2303|INFO|4|Throttled restart of process by 238'186.72ms: AS
2017-08-29 07:53:35.0742|WARN|34|Child Process [AS] Died. Check the log for further information

 

Based on this information I did look up Local Security Policy - Increase a process working set:
- Administrators
- LOCAL SERVICE

- Window Manager\Window Manager Group

 

however the button to add User or Group is greyed out. PBIRS runs under NT SERVICE\PowerBIReportServer

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