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timleung Frequent Visitor
Frequent Visitor

After upgrade, cannot bring up url.

 

 

Good day

 

After an upgrade, I cannot run from URL. I tested the "Data Sources" connection using my own credentials. Now I got

 

"

An error has occurred.

Something went wrong. Please try again later.

"

Where are the log files located ? On Server or on my local ? If local, on c drive or d drive ?

 

Thanks,

Timmy

3 REPLIES 3
Microsoft v-yulgu-msft
Microsoft

Re: After upgrade, cannot bring up url.

Hi @timleung,

 

Do you mean you were not able to open PBI reports directly on web portal while you could open it in desktop? Did you upgrate the Power BI Report Server? Please try restarting PBI report server service for a test.

 

The log file is located under C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
timleung Frequent Visitor
Frequent Visitor

Re: After upgrade, cannot bring up url.

Hi Yuliana

 

Yes I am not able to open PBI reports directly on web portal while you could open it in desktop. Yes there is an upgrade of the Power BI Report Server. Will ry restarting PBI report server service for a test.

 

This C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles

is on the report server which I don' t have access.

 

Thanks,

Timmy

 

Microsoft v-yulgu-msft
Microsoft

Re: After upgrade, cannot bring up url.

Hi @timleung,

 

This is the default path for log files. Please find the corresponding log files under the Power BI Report Server install path in your scenario.

 

After restarting service, did issue persist? Have you tried re-publishing the reports to web portal? Also, you can try to upload the reports directly from web portal rather than click the publish button in desktop.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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