AD group roles aren't changing on PBIRS browser after changes on DB side

[Abdelmajid]

Hello,

We are trying to change the role of an AD group across multiple folders on PBIRS using the 'Update' function on the Report Server DB side.
We are able to make the changes, seem like the role change is taking effect immediately, but the browser still displays the old role in front of the AD.
We have tried clearing cache, rebooting the nodes, but none of that is forcing the Report server browser to reflect the updated role.
Is there anything that I am missing?

[v-henryk-mstf]

Hi @Abdelmajid ,

According to your description, there will be a delay when the role assignment is modified. This delay is caused by the Internet Information Service (IIS) authentication token cache. Generally, the waiting time is about 15 minutes.

For more details, you can read related document:

Create and Manage Role Assignments - SQL Server Reporting Services (SSRS) | Microsoft Docs

If the problem is still not resolved, please provide detailed error information and related operations screenshoots. Looking forward to your reply.

Best Regards,
Henry

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Abdelmajid]

Hi Henry,

Thanks for the reply, we have waited hours and the changes were never reflected on browser. 

The new role takes effect immediatly, but the name of the role on browser still shows the old one. 

We proceeded with the bulk changes manully for now. 

Thank you!

[d_gosbell · Accepted solution]

---

@Abdelmajid wrote:

using the 'Update' function on the Report Server DB side.

---

What do you mean by the "update" function? Have you been executing SQL UPDATE commands against the database? If so this is not a supported activity and you should probably roll back these changes or restore from a backup.

If you want to make bulk or programatic changes you sould do so through the Report  Server API or use something like the PowerShell cmdlets (which make calls through the API)