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Regular Visitor

(500) Internal server error appears after the publishing process

Hi everyone!


I tried to publish a report when I was logged with my user and the messsage "(500) Internal server error" appeared. This error does not happen when I try to publish the same .pbix file with other user. Is this problem related with my user account? This error first appered last afternoon (GMT +2).


Thank you for your support!



Helper I
Helper I

Resolver I
Resolver I

Hi, we also have an error with updating a specific dataset, after our gateway was updated. 

Failed to load resource: the server responded with a status of 500 ()


I already launched a ticket, but does anyone have an idea what the problem is and how to solve?

New Member

Hi, I had the same problem, and we tried to reinstall the program, but it didn't work.

I locked deeply and the file was salved in a dropbox folder, when I salved this file on the desktop I had success and I got to publish it.


I hope it can help someone in the future.



Hi @diogobellucci,


Do you publish .pbix file to PBI Report Server or Power BI Service?


If it is the former, does your account have a Power BI Pro license?


If it is the latter, please log on Power Bi service, upload your pbix files via Get Data -> Files -> Local file to check whether they can be published successfully.



Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Yuliana!


Thanks for your reply!


Yes, my account has a Pro Licence (trial).


Today the service is working ok... The "solution" I found was delete some datasets from my workspace. But I think memory is not the problem, because I only used 313 MB of 10GB available so far.


I have no idea what can be...





In my case it was down to some type of file corruption. I managed to fix by exporting it as a PowerBI template (file menu - export) and then reimporting it again which puts it into a blank pbix file. It then was able to re-publish successfully.

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