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wwong29
New Member

Uninstalling PowerBI personal gateway

Hi I cant uninstall power BI personal gateway

Any help will be appreciated

 

Thanks

Wilson

 

=== Verbose logging started: 2/12/2015  11:14:30  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Users\ww\AppData\Local\Package Cache\{55af34f2-09a7-44d7-92ac-4c8f8f9b9d41}\PowerBIGateway-usermode-prod.exe ===
MSI (c) (8C:78) [11:14:30:597]: Resetting cached policy values
MSI (c) (8C:78) [11:14:30:597]: Machine policy value 'Debug' is 0
MSI (c) (8C:78) [11:14:30:597]: ******* RunEngine:
           ******* Product: {5492610E-063B-4D23-B1CB-14F3DABB226F}
           ******* Action:
           ******* CommandLine: **********
MSI (c) (8C:78) [11:14:30:597]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (8C:78) [11:14:30:597]: Grabbed execution mutex.
MSI (c) (8C:78) [11:14:30:599]: Cloaking enabled.
MSI (c) (8C:78) [11:14:30:599]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (8C:78) [11:14:30:600]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (4C:74) [11:14:30:602]: Running installation inside multi-package transaction {5492610E-063B-4D23-B1CB-14F3DABB226F}
MSI (s) (4C:74) [11:14:30:602]: Grabbed execution mutex.
MSI (s) (4C:00) [11:14:30:603]: Resetting cached policy values
MSI (s) (4C:00) [11:14:30:603]: Machine policy value 'Debug' is 0
MSI (s) (4C:00) [11:14:30:603]: ******* RunEngine:
           ******* Product: {5492610E-063B-4D23-B1CB-14F3DABB226F}
           ******* Action:
           ******* CommandLine: **********
MSI (s) (4C:00) [11:14:30:603]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (4C:00) [11:14:30:604]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (4C:00) [11:14:30:605]: SRSetRestorePoint skipped for this transaction.
MSI (s) (4C:00) [11:14:30:605]: End dialog not enabled
MSI (s) (4C:00) [11:14:30:605]: Original package ==> C:\Windows\Installer\a3b37c.msi
MSI (s) (4C:00) [11:14:30:605]: Package we're running from ==> C:\Windows\Installer\a3b37c.msi
MSI (s) (4C:00) [11:14:30:605]: APPCOMPAT: Uninstall Flags override found.
MSI (s) (4C:00) [11:14:30:605]: APPCOMPAT: Uninstall VersionNT override found.
MSI (s) (4C:00) [11:14:30:605]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (s) (4C:00) [11:14:30:605]: APPCOMPAT: looking for appcompat database entry with ProductCode '{5492610E-063B-4D23-B1CB-14F3DABB226F}'.
MSI (s) (4C:00) [11:14:30:605]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (4C:00) [11:14:30:606]: Note: 1: 2262 2: File 3: -2147287038
MSI (s) (4C:00) [11:14:30:606]: Note: 1: 2205 2:  3: MsiFileHash
MSI (s) (4C:00) [11:14:30:606]: Machine policy value 'DisablePatch' is 0
MSI (s) (4C:00) [11:14:30:606]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (4C:00) [11:14:30:607]: Machine policy value 'DisableMsi' is 1
MSI (s) (4C:00) [11:14:30:607]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (4C:00) [11:14:30:607]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (4C:00) [11:14:30:607]: Product {5492610E-063B-4D23-B1CB-14F3DABB226F} is not managed.
MSI (s) (4C:00) [11:14:30:607]: Rejecting product '{5492610E-063B-4D23-B1CB-14F3DABB226F}': Non-assigned apps are disabled for non-admin users.
MSI (s) (4C:00) [11:14:30:607]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (4C:00) [11:14:30:607]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (4C:00) [11:14:30:607]: Note: 1: 2262 2: Media 3: -2147287038
MSI (s) (4C:00) [11:14:30:607]: APPCOMPAT: looking for appcompat database entry with ProductCode '{5492610E-063B-4D23-B1CB-14F3DABB226F}'.
MSI (s) (4C:00) [11:14:30:607]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (4C:00) [11:14:30:607]: Transforms are not secure.
MSI (s) (4C:00) [11:14:30:607]: Note: 1: 2205 2:  3: Control
MSI (s) (4C:00) [11:14:30:607]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\ww\AppData\Local\Temp\Power_BI_Personal_Gateway_20151202111423_0_ServiceCallsPerUserPackage.msi.log'.
MSI (s) (4C:00) [11:14:30:607]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 INSTALLLOCATION=C:\Users\ww\AppData\Local\Power BI Personal Gateway REBOOT=ReallySuppress IGNOREDEPENDENCIES=ALL REMOVE=ALL CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=3212
MSI (s) (4C:00) [11:14:30:607]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{002740E6-7F1D-4894-AE10-499D28147A51}'.
MSI (s) (4C:00) [11:14:30:607]: Product Code passed to Engine.Initialize:           '{5492610E-063B-4D23-B1CB-14F3DABB226F}'
MSI (s) (4C:00) [11:14:30:607]: Product Code from property table before transforms: '{5492610E-063B-4D23-B1CB-14F3DABB226F}'
MSI (s) (4C:00) [11:14:30:607]: Product Code from property table after transforms:  '{5492610E-063B-4D23-B1CB-14F3DABB226F}'
MSI (s) (4C:00) [11:14:30:607]: Product registered: entering maintenance mode
MSI (s) (4C:00) [11:14:30:607]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-user.
MSI (s) (4C:00) [11:14:30:607]: Product {5492610E-063B-4D23-B1CB-14F3DABB226F} is not managed.
MSI (s) (4C:00) [11:14:30:607]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (4C:00) [11:14:30:607]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (4C:00) [11:14:30:607]: MSI_LUA: Package is marked as LUA installation capable with no elevation required
MSI (s) (4C:00) [11:14:30:607]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (s) (4C:00) [11:14:30:607]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (s) (4C:00) [11:14:30:607]: Package name retrieved from configuration data: 'ServiceCallsPerUserPackage.msi'
MSI (s) (4C:00) [11:14:30:607]: Note: 1: 2205 2:  3: Error
MSI (s) (4C:00) [11:14:30:608]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (4C:00) [11:14:30:608]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (4C:00) [11:14:30:608]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (4C:00) [11:14:30:608]: Product {5492610E-063B-4D23-B1CB-14F3DABB226F} is not managed.
MSI (s) (4C:00) [11:14:30:608]: Rejecting product '{5492610E-063B-4D23-B1CB-14F3DABB226F}': Non-assigned apps are disabled for non-admin users.
MSI (s) (4C:00) [11:14:30:608]: Note: 1: 1729
MSI (s) (4C:00) [11:14:30:608]: Product: ServiceCalls -- Configuration failed.

MSI (s) (4C:00) [11:14:30:608]: Windows Installer reconfigured the product. Product Name: ServiceCalls. Product Version: 1.7.5764.1. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1625.

MSI (s) (4C:00) [11:14:30:609]: MainEngineThread is returning 1625
MSI (s) (4C:74) [11:14:30:609]: No System Restore sequence number for this installation.
Info 1625.This installation is forbidden by system policy. Contact your system administrator.
C:\Windows\Installer\a3b37c.msi
MSI (s) (4C:74) [11:14:30:609]: User policy value 'DisableRollback' is 0
MSI (s) (4C:74) [11:14:30:609]: Machine policy value 'DisableRollback' is 0
MSI (s) (4C:74) [11:14:30:609]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (4C:74) [11:14:30:609]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (4C:74) [11:14:30:610]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (4C:74) [11:14:30:610]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (8C:78) [11:14:30:611]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (8C:78) [11:14:30:611]: MainEngineThread is returning 1625
=== Verbose logging stopped: 2/12/2015  11:14:30 ===

 

3 REPLIES 3
ashishrj Power Participant
Power Participant

Re: Uninstalling PowerBI personal gateway

@wwong29 Even once I was not able to uninstall Personal Gateway but then later a simple shift+delete (permanent delete) of Microsoft Power BI Personal Gateway folder from C:\Program Files helps me out !

Highlighted
run4ever
New Member

Re: Uninstalling PowerBI personal gateway

i have the same problem, but when i try to delete the folder the system says that the files are in use by another program....

what are the processes related to this application? or, what is the name of the service ?

 

thank you

run4ever
New Member

Re: Uninstalling PowerBI personal gateway

i solved the problem! i suggest to use CCleaner to perform a correct uninstall , i don't know because the usual Windows uninstall procedure don't work .

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