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calebsg Frequent Visitor
Frequent Visitor

Timeout When Registering Gateway error

I'm trying to install Power BI Personal Gateway on a second (cloud) server to deliver another data source. During the install (as an admin) I am getting this error, "Time out when registering Gateway". Just wondering what that means and what I can do about it. Also if there are any diagnostic steps...sounds like the gateway is trying to reach something and it can't.

 

Thanks.

5 REPLIES 5
Super User
Super User

Re: Timeout When Registering Gateway error

@calebsg does your scenerio fit what is found here

 - single core processor? You may find what you need in the troubleshooting support page. (If you haven't tried there already)

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calebsg Frequent Visitor
Frequent Visitor

Re: Timeout When Registering Gateway error

That's interesting...I did find out our virtual server is a single processor deployment so I'm looking into that.

bdelaney Frequent Visitor
Frequent Visitor

Re: Timeout When Registering Gateway error

And I just ran into this on an 8core xeon processor PC running windows 10.

sca4TVD Frequent Visitor
Frequent Visitor

Re: Timeout When Registering Gateway error

Hello all

 

I have exact the same issue.

 

I have set up the proxy settings in the config file for the Configurator.

Firewall ports should be open as well.

 

I followed all informations available on the PowerBI site about the EGW.

 

The server has 12 cores (2x6 cores) with 18 GB RAM.

I have this issue on two separate servers.

 

It is possible to increase the timeout period from 1 minute to more (for example 3 mins)?

It should be possible to do this in the Microsoft.PowerBI.EnterpriseGateway.exe.config or in the enterprisegatewayconfigurator.exe.config file.

I would preffer to do it in the service config file.

 

The Gateway are registered in the PowerBI service site but appears as offline.

 

Regards

Salvatore

 

briwalkr Visitor
Visitor

Re: Timeout When Registering Gateway error

I have the same issue running on Windows 10, i7 dual core, 16 GB RAM (bare metal).