Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Timeout When Registering Gateway error

I'm trying to install Power BI Personal Gateway on a second (cloud) server to deliver another data source. During the install (as an admin) I am getting this error, "Time out when registering Gateway". Just wondering what that means and what I can do about it. Also if there are any diagnostic steps...sounds like the gateway is trying to reach something and it can't.




I have the same issue running on Windows 10, i7 dual core, 16 GB RAM (bare metal).   

@calebsg does your scenerio fit what is found here

 - single core processor? You may find what you need in the troubleshooting support page. (If you haven't tried there already)

Looking for more Power BI tips, tricks & tools? Check out the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG

And I just ran into this on an 8core xeon processor PC running windows 10.

Hello all


I have exact the same issue.


I have set up the proxy settings in the config file for the Configurator.

Firewall ports should be open as well.


I followed all informations available on the PowerBI site about the EGW.


The server has 12 cores (2x6 cores) with 18 GB RAM.

I have this issue on two separate servers.


It is possible to increase the timeout period from 1 minute to more (for example 3 mins)?

It should be possible to do this in the Microsoft.PowerBI.EnterpriseGateway.exe.config or in the enterprisegatewayconfigurator.exe.config file.

I would preffer to do it in the service config file.


The Gateway are registered in the PowerBI service site but appears as offline.





That's interesting...I did find out our virtual server is a single processor deployment so I'm looking into that.

Helpful resources

PBI User Groups

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group!

MBAS on Demand

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

July 2021 Update 768x460.png

Check it out!

Click here to read more about the July 2021 Updates

Power Query PA Forum 768x460.png

Check it out!

Did you know that you can visit the Power Query Forum in Power BI and now Power Apps

Top Solution Authors
Top Kudoed Authors